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Gapposted 6 months ago
Full-time - Entry Level
American Fork, UT
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
About the position
The Seasonal Retail Sales Associate at Old Navy is responsible for engaging with customers and providing exceptional customer service. This role involves educating customers about products, assisting with merchandise selection, and promoting brand loyalty through effective communication and operational support. The associate will work in a fast-paced environment, contributing to a positive shopping experience while embodying the brand's values.
Responsibilities
- Engage and connect with customers by providing excellent customer service.
- Become an expert in the brand's selling behaviors to enhance the customer experience.
- Acknowledge and assist customers; locate merchandise efficiently using various methods.
- Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
- Promote loyalty by educating customers about loyalty programs.
- Leverage omni-channel offerings to deliver a frictionless customer experience.
- Support sales floor, fitting room, checkout, and back of house processes as required.
- Respond courteously to internal and external requests.
- Exchange and verify job-related information to provide support.
Requirements
- Good communicator with the ability to utilize technology effectively.
- Problem solver with a focus on continuous improvement.
- Able to handle customer interactions and potential issues courteously and professionally.
- Use basic information-gathering skills to solve problems.
- Ability to learn procedural knowledge acquired through on-the-job training.
