About the position
As a Seasonal Team Member at Tiffany & Co., you will play a vital role in representing the Tiffany brand during the bustling holiday season. This position is not just about sales; it is about creating memorable experiences for our clients. You will be the face of Tiffany, ensuring that every client interaction reflects the luxury and elegance associated with our brand. Your passion for Tiffany will shine through in every engagement, making each client feel valued and appreciated. In this role, you will be responsible for welcoming clients warmly and assisting them in a manner that enhances their shopping experience. You will utilize your hospitality skills to improve the client experience, ensuring that the store amenities are utilized effectively to create personalized interactions. Your duties will also include managing the engraving station, leading the floor waiting list, and maintaining the hospitality area to ensure it is stocked, clean, and orderly. Additionally, you will support the sales team by assisting with boxing and wrapping items, replenishing point-of-sale (POS) supplies, and keeping the sales floor organized. You will also communicate any potential service issues to management and assist with operational policies and procedures to ensure the store runs smoothly. Your role may also involve assisting with inventory and special projects as needed, making you an integral part of the team during this busy season.
Responsibilities
- Be an effective brand ambassador, ensuring Clients are warmly welcomed and assisted accordingly.
- Improve the Client experience with hospitality and store amenities to build personalized experiences.
- Assist with engraving station where applicable.
- Accurately lead floor waiting list if applicable.
- Ensure hospitality area is fully stocked, orderly and clean.
- Communicate with management any potential service issues with waiting clients.
- Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies.
- Keep all POS stations and sales floor areas neat and organized.
- Perform all POS functions after a client's purchase decision is finalized.
- Assist operations team with operational policies and procedures and after sales servicing.
- Assist with inventory and special projects as needed.
Requirements
- Ability to work non-traditional business hours including nights, weekends and holidays.
- Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
- Strong communication skills, both verbal and written.
- Client service skills and the ability to prioritize while balancing multiple tasks is required.
- Capability to work with a diverse client base.
- Ability to work in a fast-paced, changing environment.
- Authorization to work in the United States or in the country where the position is based.
