SECRETARY/RECEPTIONIST- GASTROENTEROLOGY

Blanchard Valley Health System - Findlay, OH

Full-time

Findlay, OH

Nursing and Residential Care Facilities

About the position

The Secretary/Receptionist position at Blanchard Valley Health System is a vital role that focuses on providing exceptional administrative support and communication with patients within the gastroenterology practice. The primary purpose of this position is to ensure a smooth and efficient operation of the practice by managing patient appointments, handling registration processes, and maintaining a welcoming environment for patients. The role requires a commitment to uphold the mission, vision, and values of Blanchard Valley Health System, which emphasizes integrity, compassion, skill, collaboration, innovation, and humor in all interactions. In this position, the Secretary/Receptionist will be responsible for scheduling and managing patient appointments using Electronic Medical Records (EMR), ensuring that the provider's daily schedule is organized and efficient. The role also involves accurately completing the registration process for patients, managing documentation related to patient referrals, prior authorizations, and validating benefits. Additionally, the Secretary/Receptionist will be responsible for collecting payments and maintaining the cleanliness of the patient waiting area, ensuring a pleasant experience for all visitors. The ideal candidate will demonstrate a willingness to participate in process improvement initiatives and will be adaptable to work at different BVMP practices as needed. This position requires strong interpersonal and communication skills, as well as adherence to workplace civility and organizational privacy policies. The Secretary/Receptionist will also need to possess the knowledge and skills necessary to provide care appropriate to the age of the patients served, reflecting an understanding of growth and development principles throughout the lifespan.

Responsibilities

• Schedule and manage patient appointments using Electronic Medical Records (EMR).
• Accurately complete the registration process.
• Manage documentation, patient referrals, prior authorizations, and validation of benefits.
• Responsible for payment collection.
• Open and set up the office for the day and stock office supplies.
• Maintain patient waiting area for cleanliness.
• Enhance patient experience and uphold the mission, vision, and values of the organization.
• Participate in process improvement initiatives.
• Perform other duties as assigned.

Requirements

• High school graduate or GED equivalent.
• Proficient in the use of technology, associated applications, and office equipment.
• Positive service-oriented interpersonal and communication skills.
• Ability to comply with organizational privacy policies and procedures.
• Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patient served.

Nice-to-haves

• Previous customer service experience.
• Electronic Medical Records (EMR) experience.
• Knowledge of medical terminology.