Section Manager - Regional & Field Office IT Support (Houston)

About the position

This position is responsible for the leadership of region-based IT support staff and strategic liaison with executive leaders within assigned their assigned region. Areas of responsibility include coordination of IT service delivery for Burns & McDonnell, with other duties as assigned by senior management.

Responsibilities

• Serve as Incident Manager for Incidents escalated to assigned support queues
• Coordinate and ensure timely delivery of new equipment for new employees, contractors, and interns
• Coordinate and support timely execution of assigned computer hardware refresh projects
• Coordinate initial IT orientation and training for new employees
• Coordinate management of inventory levels for IT equipment in assigned Region
• Coordinate with corporate facilities during office expansions and moves
• Establish and maintain relationships with Executives, Directors, Department Managers, and Project Managers within assigned region
• Establish and maintain relationships with all IT Leaders and Subject Matter Experts (SMEs)
• Collaborate with business unit leadership to develop and execute strategic technology roadmaps to meet business goals
• Partner with IT service providers to obtain a working knowledge of all IT services, processes, and policies and ensure business units can maximize their use
• Leverage IT processes to document and manage escalations that result from close relationships with business leaders
• Understand business unit challenges and recommend or develop effective technology solutions
• Identify and evaluate alternative solutions and services for required IT services not currently offered by the Burns & McDonnell IT Department
• Build relationships that result in visibility to new investment opportunities for technology and services that satisfy emerging business needs
• Collaborate with other Corporate Services teams to ensure solution compatibility with company standards
• Support or lead portions of department and section meetings
• Coordinate with other Department section managers and the Department Manager
• Demonstrate creativity, foresight and judgment in anticipating and solving problems
• Determine departmental objectives and requirements, organize projects and develop standards and guidelines
• Recommend changes in the Region Support Section and/or the IT Department structure and organization to achieve the objectives assigned to them
• Attend project meetings when requested by division
• Advance and develop Department tools and workflows to increase efficiency of designs, specification development, and project execution
• Provide administrative, supervisory, and technical direction for Region IT Support personnel
• Set quality review assignments and perform quality reviews for Region IT Support related projects and processes
• Monitor progress on IT Support related projects, and processes, and provide input into areas of concern and direction or redirection to enhance achievement of project schedules, productivity goals, budgets, and quality
• Monitor and maintain development staffing levels, staffing loading, and staffing assignments to meet support requirements
• Recruitment, development, training and retention of Regional Office IT Support Section personnel
• Participate in IT Incident Management processes via phone, e-mail, and video
• Provide after-hours support as needed for planned or unplanned outages
• All other duties as assigned

Requirements

• Bachelor's degree in Information Technology or a related field
• Minimum 5 years related professional experience in Information Technology support
• Experience must include experience related to IT Support
• Must demonstrate excellent oral and written communication skills, strong interpersonal skills, and the ability to clearly and effectively present complex information to all levels of employees, management, and clients
• Position requires the ability to thoughtfully and positively influence, lead, and manage change
• Must possess strong project management skills and a strategic perspective
• Must be proficient in the use of basic computer software (i.e., Microsoft Word, Excel, PowerPoint)

Benefits

• Full-time schedule
• Travel expectations (up to 30%) include quarterly visits to our offices in Dallas-Forth Worth, Austin, Oklahoma City and Springdale AR; as well as other travel on an as needed basis