SECURITY COMPLIANCE OFFICER

About the position

The City of Worcester seeks qualified applicants for the position of Security Compliance Officer for the Department of Public Facilities. Under the direction of the Chief of Public Facilities, the Security Compliance Officer patrols and safeguards Worcester City Hall, the Parking Garage, and City Hall grounds. The position will carry out operations related to the safety and security of the building and grounds used by staff, patrons, and visitors. The individual will patrol and secure assigned premises as well as identify risks to staff and patrons. The ideal person in this position will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community. This position will require walking extensively and perform physical checks on departmental facilities during each work shift. The work schedule will be first shift Monday - Friday 7:00am to 3:00pm and second shift 1:00pm to 9:00pm or 3:00pm to 11:00pm. Additional duties may include first aid response, crowd control, and ability to effectively manage high risk situations. Bilingual applicants are encouraged to apply.

Responsibilities

• Maintain high visibility by patrolling in public areas to keep order, to deter inappropriate behavior, and to assist the public by ensuring a safe, and comfortable environment
• Work to enforce the Worcester City Hall Conduct Policy and educate the public about the rules and regulations on City of Worcester property
• Proactively engage with customers to address issues in order to quickly diffuse situations and minimize disruption
• Discuss infractions or violations with patrons, assesses appropriate actions, and escorts patrons from premises if necessary
• Act as the first point of contact for staff regarding questions or concerns about security or security incidents, often needing immediate assistance
• Assist with serving and enforcing No Trespass Orders issued by the City of Worcester
• Render first aid in medical emergencies
• Work closely with the Emergency Communications Management, Worcester Police and Fire Department in emergency situations
• Stay informed on available resources for social services in the Worcester area and shares with patrons as needed
• Prepare incident reports and establishes and maintains files on daily activities and administrative matters
• Assist building custodians with closing the building by clearing all public floors and remaining until all patrons have exited
• Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Actively participate in staff development and training opportunities
• Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities

Requirements

• Ability to act calmly and with composure in difficult situations
• Ability to proactively diffuse and deescalate situations
• Ability to work with minimum supervision
• Ability to prepare meaningful, concise and accurate reports
• Ability to define problems, establish facts and draw valid conclusions
• Ability to address and resolve conflict equitably, seeking common ground and cooperation when possible
• Must possess excellent observation skills, focus, and attention to detail in order to identify threats quickly
• Effective interpersonal, written, and verbal communication skills
• Strong commitment to consistent excellent customer service to a diverse population in an urban environment
• High level of professionalism and commitment to the organization
• Ability to work independently and as part of a team
• Ability to learn and use City technology and communication methods
• Ability to learn and use handheld radios and operating communication systems
• Ability to create positive working relationships with a diverse staff
• Ability to maintain confidentiality
• Working knowledge of building protective procedures and techniques
• Ability to perform duties requiring considerable walking and exposure to inclement weather
• Ability to work evenings, nights, and weekends
• Ability to lift to 50 pounds

Nice-to-haves

• Three (3) years of professional experience in a patrol environment
• Prior law enforcement and/or military experience
• One (1) year of experience with customer service

Benefits

• Full-time position
• Excellent benefits package