Security Operations Manager (#726)

Sunstates Security • San Jose, CA

433d • $90,000 - $90,000

About The Position

The Operations Manager at Sunstates Security is responsible for overseeing operations, client relationships, and personnel management within the Northern California region. This role involves leading a team, ensuring excellent customer service, and maintaining strong relationships with clients. The Operations Manager will also be involved in training and developing staff, managing day-to-day operations, and coordinating with upper management to achieve operational goals.

Requirements

• Great Customer Service and Communication Skills
• Excellent Organizational, Communication, and Time Management Skills
• Strong knowledge in Project Management
• Attention to Detail
• Reliable transportation and clear Motor Vehicle Record
• Crisis Management skills
• Knowledge in Emergency Response Planning
• Experience with Risk Assessment and Mitigation
• Knowledge in Security Training and Development
• CA Guard Card
• Previous experience in managing multiple site operations
• Bachelor's degree from a four (4) year college or university is preferred
• 3 or more years of related management and leadership experience in the security industry, law enforcement, or military
• Computer proficiency with MS Office products
• Valid driver's license and good driving record
• Ability to travel and regularly visit all site locations in the Northern CA region
• Flexibility to be on-call

Nice To Haves

• Experience in law enforcement or military
• Advanced certifications in security management

Responsibilities

• Lead operations and client relationships within the Northern CA regional market.
• Train, develop, and motivate supervisory staff to oversee day-to-day operations of site security personnel.
• Oversee the employee onboarding process including interviewing, selection, training, and paperwork.
• Train subordinate supervisors on software systems, procedural guidelines, and company policies.
• Coordinate operational functions including payroll, billing, staffing, and scheduling.
• Conduct site visits and audits in accordance with the Quality Assurance program.
• Establish goals and objectives in coordination with Area Managers and Regional Manager.

Benefits

• Full medical, dental, vision and life insurance coverage
• 401K plan with company match
• Generous PTO Allowance
• Tuition assistance
• Annual Performance-based bonus
• Paid Vacation
• Paid Holidays
• Short Term Disability
• Long Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Associate degree