Security Shift Supervisor

Win

429d • $53,040 - $53,040

About The Position

The Security Shift Supervisor at Win (Women In Need) is responsible for ensuring the safety and security of residents, staff, and visitors during assigned shifts. This role involves supervising security personnel, conducting patrols, managing crisis situations, and ensuring compliance with safety protocols. The supervisor plays a key role in the intake process and is responsible for training and evaluating staff while maintaining a secure environment within the shelter.

Requirements

• Commitment to Win's mission, vision, and values.
• High school diploma or GED required; some post high school education or training is a plus.
• Two to three (2-3) years of experience in social services or a residential setting.
• One to two (1-2) years of supervisory experience.
• Valid NYS Security Guard License.
• Valid NYS Fire Safety License / F80 or F58.
• Maintain an updated certification in First Aid/CPR.
• Ability to make clear decisions and handle situations fairly.
• Effective interaction with Win staff and client population.
• Ability to work well under pressure and during stressful situations.
• Familiarity with CCTV systems.
• Ability to work effectively in a team environment.
• Willingness to remain at post beyond regularly scheduled hours if necessary.
• Ability to work nights, weekends, and holidays as scheduled.
• Effective communication skills in English (verbally and in writing).
• Bilingual - English/Spanish is a plus.

Nice To Haves

• Some post high school education or training.
• Bilingual - English/Spanish.

Responsibilities

• Assist in the initial intake process in partnership with the Residential Aides.
• Assist clients with becoming familiar with the shelter and identify clients with immediate needs for services.
• Conduct patrols of the interior/exterior and perimeter of the building and report observations to the Security Manager.
• Coordinate and conduct fire drills and emergency evacuations, including roll call and training.
• Gather information for confidential investigations involving Residential Aides and Security Guards.
• Supervise, coach, and train Residential Aides and Security Guards.
• Complete performance evaluations for Residential Aides and Security Guards.
• Manage crisis situations and inform appropriate staff of actions taken and provide follow-up.
• Investigate all incidents, prepare reports, and provide information to the Security Manager and Program Director.
• Observe residents and recognize signs of substance abuse, child abuse, and criminal activity, advising appropriate staff.
• Understand building features and potential problems.
• Review daily log books, school attendance, visitor, and resident sign-in logs.
• Patrol the shelter and maintain standing posts as needed.
• Conduct vertical patrols and report findings to the Security Manager.
• Visit multiple units and report incidents to the Security Manager and Program Director.
• Attend program and agency staff meetings, house meetings, case conferences, and training sessions.
• Perform computerized client intakes and other reports on the DHS database.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED