Security Technical Writer Sr

Full-time - Mid Level

Hybrid - Oklahoma City, OK

Hospitals

About the position

INTEGRIS Health Two Corporate Plaza Bldg, Oklahoma's largest not-for-profit health system has a great opportunity for a Security Technical Writer Sr. in Oklahoma City, OK. In this position, you'll be a part of our IT Standards team providing exceptional work supporting the INTEGRIS Health caregivers and the community at large. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.

Responsibilities

• Research, outline, write, and edit technical content, including policies, procedures, process documentation, technical specifications, FAQs, how-to guides, and user manuals.
• Gather information from subject-matter experts (SMEs), security engineers, and analysts to create accurate and user-friendly documentation.
• Develop content that is accessible to both technical and non-technical audiences, ensuring consistent messaging and adherence to organizational style guides.
• Work closely with IT security and development teams to understand documentation requirements and ensure all documentation aligns with security standards.
• Collaborate with development and support leads to identify documentation repositories, revise existing content, and determine the best solutions for data storage and retrieval.
• Serve as a liaison between security, IT, and business units to ensure comprehensive documentation coverage.
• Develop and maintain information architecture templates that support easy data migration and compliance with legal and organizational standards.
• Create and manage a central documentation repository, ensuring the accuracy and accessibility of all content.
• Develop content in alternative media forms, such as video tutorials and infographics, to maximize usability and engagement.
• Regularly review and update existing documentation to reflect changes in security protocols, technologies, and best practices.
• Test and verify documentation accuracy, ensuring that it remains relevant and up-to-date.
• Collect and analyze user feedback to identify areas for improvement in documentation quality and usability.
• Provide guidance and mentorship on best practices for writing and maintaining technical documentation.
• Create and manage user assistance infrastructure, including how-to sections, FAQs, and Help sections, to improve user experience.
• Develop scripts for video tutorials and other training materials to support user education efforts.

Requirements

• Bachelor's degree in English, Writing, Journalism, Communications, Curriculum Development, or Software/Computer Engineering.
• 2+ years of experience as a technical writer, with a demonstrated ability to write clear and concise documentation for both technical and non-technical audiences.
• Ability to write clear, user-friendly content for highly technical subjects.
• Strong understanding of information security topics and the ability to translate technical information for general audiences.
• Experience in writing and editing documentation for policies, procedures, and technical standards.
• Knowledge of user experience (UX) and user interface (UI) principles and how to apply them to technical writing.
• Ability to prioritize and manage multiple projects while maintaining meticulous attention to detail.
• Familiarity with API documentation and the ability to analyze and improve user-facing content using data-driven insights.
• Ability to effectively use analytics to improve user-facing content and applicant programming interface (API).

Nice-to-haves

• Master's degree in technical writing or a related field.
• Experience in teaching, grant writing, or scientific publishing.
• Certification from the Society of Technical Writers or similar professional organization.
• Understanding of the Software Development Lifecycle (SDLC) and previous experience in software development.
• Experience using XML tools to create and maintain documentation.

Benefits

• Front loaded PTO
• 100% INTEGRIS Health paid short term disability
• Increased retirement match
• Paid family leave