Segment Team Product Owner

About the position

The Affluent Customer Growth team is a cross-functional team that engages sales, product, data, marketing and technology teams across the Retail Bank and Wealth Management business lines to attract, engage and cross-sell customers of focus. We use agile ways of working to plan and engage with partners to design programs and tactics to grow our M&T Platinum and Affluent customer bases. M&T Platinum is our named Affluent experience and was launched in 2024 to our most valuable customers. The work ahead relies on working with a variety of teams to improve and automate the underlying experience for our customers and our bankers. We are seeking a Product Owner who can represent the voice of the customer and internal stakeholders to ensure that the product provides value to the customer, while aligning with the business strategy. The Product Owner will work collaboratively with the Program Manager and broader team to define the product roadmap, prioritize the backlog with stakeholders, anticipates client and banker needs and serves as primary liaison between product stakeholders and teams while evaluating product progress at each iteration. In addition, the Product Owner plays a key role in the team’s strategic direction, defining and articulating new opportunities, and working in close concert with key stakeholders, including senior leadership and several agile team.

Responsibilities

• Primary liaison between technology, data and enterprise analytics teams and the broader Affluent Growth team, communicating prioritized quarterly needs and advocating for tools and processes to enable the team to move the work forward on behalf of the customers.
• Advocate for the set of products vision and roadmap that aligns with the overall strategic intent and communicate them with the team and all stakeholders.
• Prioritize the backlog(s) based on the overall product vision and strategy.
• Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.
• Work directly with delivery teams to create appropriate communication tools for internal team and stakeholder use to show progress on a large product or multiple products.
• Participate in all team weekly activities and ceremonies, as well as quarterly PI planning sessions.
• Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer.
• Understand and engage with your customers.
• Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design.
• Collaborate across teams and with other Product Owners to align the customer journey and dependent backlogs.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Requirements

• Bachelor’s degree and a minimum of 6 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 10 years’ higher education and/or work experience, including a minimum of 6 years’ business, analytical, technical and/or product experience.

Nice-to-haves

• Prior experience prioritizing across competing priorities and quickly-changing landscape.
• Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes.
• Understanding of Design Thinking and Agile ways of working.
• Experience developing/managing digital capabilities.
• Strong verbal and written communication skills.
• Experience with SQL, PowerBI, Tableau.

Benefits

• Competitive benefits ranging from medical and retirement to forty hours of paid volunteer time each year.