Semiconductor Fab Application Support Engineer

Full-time - Senior

About the position

The Application Support Engineer is responsible for providing support to all applications used by semiconductor business units of Broadcom and applications that support manufacturing. This role involves troubleshooting, documenting issues, and collaborating with development teams & Infrastructure to enhance application performance ensuring that applications function effectively and meet business needs.

Responsibilities

• Provide support to multiple applications used by Semiconductor divisions and Fabs
• Monitor application performance and resolve any issues promptly working with the managed services team
• Conduct regular system checks and performance assessments to identify areas of improvements in terms of functionality & performance
• Offer technical support to end-users via phone, email, or chat
• Document technical issues, workarounds, and resolutions in a knowledge base
• Work closely with software developers to identify and implement improvements
• Assist in the testing and deployment of new application features
• Conduct user training and create user manuals to enhance application usability
• Document processes, procedures, and solutions to build a knowledge base for future reference
• Coordinate with IT and other departments to manage application updates and maintenance schedules
• Gather and analyze user feedback to drive continuous improvement of application features and user experience
• Maintain inventory of software licenses and ensure compliance with licensing agreements.

Requirements

• 8+ years of experience in the areas of IT Applications and support
• BS degree in Information Systems / Computer Science
• Proficiency in Java, Python, shell scripting, SQL and familiarity with database management systems (MSSQL, Oracle, MySQL)
• Knowledge of Tomcat / IIS/ Ngnix and other middleware technologies
• Knowledge of application support tools, techniques and methodologies
• Knowledge of applications used in semiconductor design & manufacturing, testers, yield analysis management is a plus
• Familiarity with on prem / outsourced semiconductor manufacturing and working with contract manufacturers, packaging/probe houses
• Excellent communication and interpersonal skills
• Strong analytical and troubleshooting skills
• Technical knowledge in Windows & Linux environments current and legacy
• Strong Technical knowledge in Unix/Linux server technologies and administration (Red hat /OEL/Rocky)
• Understanding of Anti-Virus software/protocols
• Proficient in monitoring concepts and framework

Nice-to-haves

• Exposure to all the industry standard Linux operating systems
• Knowledge of networking and other OS technologies is a plus
• Must be willing to support global workforce with Fabs in US and Asia

Benefits

• Medical, dental and vision plans
• 401(K) participation including company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company paid holidays
• Paid sick leave and vacation time
• Paid Family Leave and other leaves of absence