Senior Account Manager (Commercial Lines)

Full-time - Senior

Myrtle Point, OR

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

The primary role of the Senior Account Manager is to handle the day-to-day Client Service requirements on an assigned book of business. This book of business could have a Producer or Account Executive who has overall responsibility for Service, Placement and Business Development. The SAM should have a deep understanding of coverage and insurance programs, but their focus includes a significant amount of time spent on system activity and communication with the client via email, phone or in person. They have great accountability to adhere to corporate initiatives, process and procedures, including system of record data integrity. The SAM is a key member of the client team and provides direction to any 3rd party vendors who have responsibility for the account.

Responsibilities

• Participates in renewal strategy including discussion of the markets to approach, claims reviews and exposure gathering
• Manages a renewal book of business, including submissions, marketing, proposals and binding
• Provides support in drafting exposure gathering information, loss exhibits, submissions and proposals
• Obtains loss run or policy documentation directly from a carrier website as needed
• Primary recipient of daily questions or changes from the client or forwarded by the Prod/AE
• Works with Associate Account Manager or 3rd party vendor to issue certificates, invoices, policy/endorsement/audit checking
• Submits and manages changes to the carrier per the client's request
• Updates the system of record to properly reflect conversations, communications and policy documentation
• Processes monthly, quarterly or annually audits and monthly reports as received
• Handles contract reviews that are not complex in nature
• Instructs the client to report notice of loss directly to the carrier or provides claims reporting and support for ongoing large claims
• Responsible for setting up the policy in the system of record to properly reflect all pertinent information for billing
• Responsible for request for invoice on an agency bill policy within the corporate guidelines
• Communicates with the Client and Producer when there is an Aged A/R issue
• Generates the request to return funds to the client as appropriate
• Timely response to accounting when requests for information are made, such as carrier discrepancies, application of cash, etc.
• Aligns RSC with partner carriers and intermediaries so that renewals are placed with ideal markets
• Implements the 'Fewer & Stronger' market consolidation initiative, leveraging the RSC buying power and ensuring the best terms and conditions for the client
• Actively engages in corporate initiatives as required for the role
• Assists in driving a culture of accountability and collaboration, where great performance is recognized
• Participates in New Business activity as requested
• Actively supports corporate retention goals
• Follows procedures for maintaining documentation to mitigate E&O
• Participates in any corrective action that have arisen during a local compliance audit
• Engages in stretch assignments that will further develop their career development.

Requirements

• 5+ years of commercial lines account management experience in a Property & Casualty brokerage environment
• Must have active P&C insurance license
• Understanding of agency processes and procedures
• Strong understanding of Agency Management systems
• Knowledge of loss sensitive, alternative risk transfer, & self-insured retentions programs
• Ability to develop carrier relationships
• Exceptional communication, interpersonal, and negotiation skills
• Above average analytical and problem-solving abilities
• Ability to work independently with minimal direction
• Diplomacy, tact, and poise under pressure when working through issues.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Retirement savings
• Paid time off
• Paid holidays
• Bonus potential