Senior Analyst, Global Quality & Oversight

About the position

The Senior Analyst, Global Quality & Oversight - PCG is part of the Payments Consulting Group (PCG) within the GMNS Global Strategies & Capabilities, which powers day-to-day operations, delivering exceptional merchant & partner experiences, whilst supporting GMNS in achieving its long term goals. The Payments Consulting Group's mission is to deliver a simple, secure and seamless point-of-sale experience for all American Express customers. We are a team of 130+ global colleagues who work directly with merchants and third-parties to unlock value and optimize usage of American Express products and capabilities at the point-of-sale. The Global Quality & Oversight team in PCG supports the development and management of control and compliance, improvement of point-of-sale experience, and capacity management/reporting. This newly created role of Senior Analyst, Global Quality & Oversight - PCG is an exciting opportunity to develop and drive PCG's control and compliance program. The incumbent will be an integral part of a global team, focused on ensuring control management is embedded in the day-to-day operations of our organization.

Responsibilities

• Support the Senior Manager, Global Quality & Oversight in managing and remediating operational risk in PCG-owned processes
• Support the development and management of a global Risk Management Framework within PCG, including remediation of Audit findings and/or uplifting Process Risk Self Assessments (PRSAs)
• Produce documentation and materials in preparation for Audit review and/or to update relevant stakeholders and leaders
• Perform quality assurance on documentation and maintenance of records of specific issuers, risk and controls to ensure transparency and accountability
• Manage and maintain remediation tracking tools, Standard Operating Procedures (SOPs), and required sign-offs
• Collaborate with leads across global PCG to collect and document updates to PRSAs, SOPs and remediation efforts
• Perform sample testing to ensure complete and effective remediation and control
• Identify trends and support sharing insights to improve potential systemic risks and control weaknesses with BU processes

Requirements

• 2+ years of relevant experience required.
• Exceptional attention to detail and highly organized
• Experience and interest in operational risk management preferred.
• Payments industry experience within Financial Services preferred.
• Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners and regulators
• Excellent Microsoft PowerPoint, Visio and Excel skills required.
• Proven ability to manage projects and communicate effectively
• Sound analytical and problem-solving skills with an ability to analyze data, identify trends and evaluate risk scenarios effectively
• Exceptional abilities to translate complex challenges into linkable tasks with senior level updates
• Bachelor's Degree preferred

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities