Unclassified - San Francisco, CA
posted 4 months ago
The Senior API Technical Writer role at Rippling offers a unique opportunity to leverage your software development experience and technical writing skills to create accurate and user-friendly developer documentation. As part of the Customer Education team, you will play a critical role in driving developer adoption of Rippling's API, Flux, and future developer-facing products. Your work will involve creating and maintaining high-quality API documentation, including reference guides, developer guides, and tutorials that help developers build custom integrations on Rippling's infrastructure. These integrations are distributed through the App Shop, allowing customers and partners to automate business processes using APIs that interact with Rippling's core resources via REST. In this role, you will collaborate closely with product and engineering teams to ensure that the API documentation is not only accurate but also adheres to the company's style guidelines and follows industry best practices. You will be responsible for organizing and structuring the API documentation, keeping it up-to-date with the latest API releases, and evaluating API design to provide feedback that enhances clarity and usability. Additionally, you will advocate for developer-friendly APIs by suggesting improvements in naming, versioning, error handling, and response formats. Your engagement with developers, partners, and clients will be crucial in gathering feedback and incorporating improvements based on user needs. This position requires a strong understanding of APIs, RESTful web services, and programming concepts, along with proficiency in various authoring and task management tools. You will also be expected to develop and maintain code samples and use cases that demonstrate proper integration and usage of APIs, ensuring that examples align with best coding practices and real-world scenarios. Working alongside software architects and senior developers, you will contribute to state-of-the-art development work while fostering a collaborative environment that drives product adoption and customer success.