Senior Business Analyst, IT

About the position

We are looking for a Senior Conga Administrator to support our global organization by driving the optimization, governance, and continuous enhancement of our Conga CLM/CPQ platform. This individual will serve as a hands-on technical expert while also consulting on CLM/CPQ best practices to both business and technical teams. The ideal candidate has a transformational mindset and excels at delivering scalable, future-ready solutions. Our environment spans the United States, Europe, and India, so flexibility, excellent communication, and collaboration skills are critical to success.

Responsibilities

• Own the technical direction and success of our Conga CLM/CPQ & NetSuite environment.
• Administer and configure Conga CLM/CPQ (product catalogs, pricing, discounting, approvals, user access).
• Oversee system upgrades, release cycles, and enhancements with minimal business disruption.
• Experience in Implementing and managing ERP environments such as Oracle Cloud, NetSuite etc.
• Provide CLM/CPQ guidance and best practices, partnering with stakeholders to design scalable solutions.
• Identify and eliminate technical debt, collaborating with IT and development teams to optimize system performance and data integrity.
• Translate business requirements into technical specifications, coordinate across global teams.
• Maintain system documentation, implement governance processes, and manage release schedules.
• Train and mentor end-users; ensure widespread adoption and continuous improvement.
• Support day-to-day troubleshooting and coordinate effectively across time zones.

Requirements

• Bachelor’s degree in computer science, Information Systems, or equivalent experience.
• 5+ years of CLM/CPQ experience, with at least 3 focused on Conga (Apttus), CLM/CPQ in a global enterprise.
• Strong Salesforce platform knowledge (Sales Cloud, Service Cloud, Apex, Visualforce, Lightning).
• Proven track record of delivering CPQ best practices, managing technical debt, and designing scalable solutions.
• Excellent communication skills and experience working with global, cross-functional teams.

Nice-to-haves

• Conga CPQ or Salesforce certifications preferred.
• Agile/Scrum experience a plus.
• Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Excellent written and verbal communication skills.
• Attention to detail and high level of accuracy.
• Demonstrated strong sense of integrity.
• May require lifting or carrying equipment up to 50 lbs.