Senior Business Analyst

About the position

This role is a Lead business analyst with experience in IT Solutions to join our Client Experience Practice. This role will lead meetings for business analysis, functional design, business process design, and user enablement needs. This role is responsible for overseeing customer's needs to ascertain requirements, strive to build and maintain strong customer relations as well as ensure client expectations are successfully met.

Responsibilities

• Lead requirements gathering and discovery workshops for custom IT solutions
• Conduct current state assessments of business processes and supporting systems
• Analyze and document system requirements that meet solution needs
• Collaborate and lead meetings with developers to ensure technical feasibility of all proposed solutions
• Perform gap and data analysis in support of identifying improvement opportunities
• Manage developers' expectation by providing functional clarification and setting expectations with team and client
• Identify, document, and manage change; transition delivered solution to end users
• Manage, oversee and delegate the authoring and creation of design artifacts such as: Functional design specifications, low fidelity wireframes, use cases, user personas, data dictionaries, process and data flow diagrams
• Document, socialize, and triage issues, defects, and enhancement requests
• Manage traceability matrices, change requests, test plans and cases, user guides, capability discovery and delivery roadmaps
• Other duties as required

Requirements

• Bachelor's degree from an accredited university, required
• Five (5) or more years professional experience as a Technical or Functional Business Analyst or equivalent IT Solutions and technology role, required
• Experience gathering, documenting requirements and leading working sessions, required
• Experience in overseeing and delegating to junior business analysts, required
• Knowledge of the software development life cycle and demonstrate the ability to multiple teams, required
• Ability to proactively identify risks and participate in the mitigation plan, required
• Ability to solve problems, identify solutions, and appropriately escalate issues, required
• Microsoft Technologies proficient in Excel, Word, PowerPoint and Outlook, required

Nice-to-haves

• Azure DevOps, Atlassian Products including JIRA, Visio or other project management tools, preferred
• Excellent communication and presentation skills, both verbal and written
• Excels at operating in a fast-paced technical environment
• Must be willing to travel to the client as needed