Senior Business Analyst

About the position

We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration. Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Responsibilities

• Lead workshops and meetings with stakeholders to gather, refine, and document business and technical requirements, ensuring alignment with strategic goals.
• Analyze current business processes (as-is) and design improved processes (to-be), identify inefficiencies and gaps, and recommend actionable improvements.
• Develop user personas and journey maps to understand user needs and experiences throughout business processes.
• Partner with development teams and solution architects to transform business needs into functional specifications, including user interfaces, business rules, and data requirements.
• Create clear, detailed documentation such as functional design specifications, user stories, and process flow diagrams, ensuring they are accessible to both technical and non-technical team members.
• Experience assisting Product Owners in project planning, roadmap development, and estimations to ensure alignment with business goals and timelines.
• Actively participate in Agile ceremonies, including planning, backlog refinement, and retrospectives, to support iterative development and continuous improvement.
• Coordinate user acceptance testing (UAT) efforts, ensuring that all solutions meet business requirements and quality standards, and facilitate the resolution of any identified issues.
• Serve as a key point of contact between business users and technical teams, fostering effective communication and ensuring requirements are well understood and executed.
• Identify opportunities for process optimization and contribute to the development of best practices that promote efficiency and effectiveness across projects.

Requirements

• Demonstrated experience working within Agile frameworks (Scrum), with a focus on delivering high-quality outcomes.
• Strong understanding of software development processes and experience with system integrations. Proficiency in SQL and PL/SQL is a plus.
• Familiarity with JIRA and Confluence for project management and documentation. Experience with Microsoft tools for reporting and data visualization.
• Proven ability to analyze complex business problems and conduct thorough gap and impact analyses.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly to diverse audiences.
• Strong attention to detail and a commitment to delivering exceptional customer service, ensuring all project deliverables meet or exceed expectations.

Nice-to-haves

• Experience in conducting meetings with business users and subject matter experts (SMEs) to gather requirements.
• Proven track record of collaborating with product owners to refine and prioritize the product backlog and manage scope effectively.
• Familiarity with business process management and cloud technologies.
• Previous experience in the automobile industry is preferred.
• Relevant certifications such as Certified Business Analysis Professional (CBAP), Agile Certified Practitioner (PMI-ACP), or Certified ScrumMaster (CSM) are a plus.

Benefits

• Industry-leading benefits, support, and services that look after your holistic health and wellbeing.
• Flexible arrangements that work for you (role and location dependent).
• A sense of belonging, autonomy, freedom, and ownership as you work alongside talented people.