Senior Claim Specialist

Remote - MN, MN

Insurance Carriers and Related Activities

About the position

Chubb is looking for an experienced Outside Property Claims field adjuster. This position will be responsible for handling field property claims in the local Minneapolis, MN and surrounding area. The ideal candidate will be located in the Minneapolis, MN. This is a fully remote position.

Responsibilities

• Manage claims conducting on-site inspections to fully assess and adjust property losses.
• Ensure onsite inspections are completed of properties to include investigating facts, evaluating damages, and writing estimates.
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000 or greater.
• Effectively evaluate contract language and identify coverage issues.
• Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis.
• Maintain an active file diary to move the file toward resolution.
• Recognize and pursue recovery.
• Adhere to all statutory and regulatory fair claims practices.
• Recognize and identify potential fraudulent claims.
• Effectively control the use, work product, and expenses of outside vendors.
• Recognize, engage, and oversee additional investigative actions where needed utilizing engineers, accountants, and other expert vendors.
• Effectively evaluate claim facts and negotiate claim settlements.
• Develop and maintain strong business relationships with internal and external customers.
• Successfully contribute to the development and delivery of the team's goals, objectives, and results.
• Support workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.
• Establish and maintain rapport with business partners including insureds, agents, and underwriters.
• Provide excellent customer service skills to a diverse client base that results in more than satisfied clients.
• Conduct site inspections while effectively maintaining ownership of the claim experience including ownership of primary contact with insured and agent, validating coverage, owning the coverage investigation and coverage communication while working with vendors in a remote environment handling claims in the western territory.