Senior Client Success Manager (R-16691)

Dun & Bradstreet - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

5,001-10,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Senior Client Success Manager at Dun & Bradstreet is responsible for fostering strong relationships with designated client accounts, ensuring the delivery of services, and identifying growth opportunities. This role serves as the primary post-sales support contact, coordinating with various internal teams to meet client needs and contractual obligations while enhancing client satisfaction and retention.

Responsibilities

• Serve as the single post-sales support point of contact for customers, focusing on value and impact conversations.
• Coordinate with internal teams to ensure appropriate resources are allocated for client needs.
• Ensure delivery of contracted products/services to clients, meeting or exceeding SLAs and KPIs as defined in contracts.
• Facilitate additional customer support in areas such as Data Advisory and Technical Implementation as needed.
• Assist Sales AE's and other CEM's with contract management, forecasting, and negotiation when required.
• Promote attendance to Industry Knowledge sessions and support customer training needs.

Requirements

• Experience with various applications and systems such as SFDC, KPI, BI Portal, and Usage Reporting Systems.
• Strong knowledge of enterprise product sets associated with business unit solutions.
• Excellent written and verbal communication skills.
• Ability to document high-level process reviews and maps, with 1-2 years of project management experience.
• Understanding of the personas of CFO, CPO, CCO, and CMO.
• Bachelor's degree and 5+ years of experience in sales, sales support, client service, or account management.

Nice-to-haves

• Certifications in Finance Solutions, Sales & Marketing, and Third Party Risk & Compliance products.
• Ability to demo products directly to customers.

Benefits

• Generous paid time off in the first year, increasing with tenure.
• Up to 16 weeks of 100% paid parental leave after one year of employment.
• Paid sick time for personal or family care.
• Education assistance and extensive training resources.
• Paid volunteer days and donation matching through the Do Good Program.
• Competitive 401k and Employee Stock Purchase Plan with company matching.
• Health and wellness benefits, including discounted Wellhub membership rates.
• Medical, dental, and vision insurance for employees and their dependents.