Senior Client Success Manager

$89,750 - $113,250/Yr

Lytx - Remote, OR

Full-time - Mid Level

Remote, OR

Professional, Scientific, and Technical Services

About the position

At Lytx, we are passionate about our work and encouraged to help make our roadways safer. As the Senior Client Success Manager (CSM), you'll serve as the main point of contact for Lytx clients throughout the client lifecycle, from deployment through renewal. You'll run a diverse portfolio of client accounts and partner with each client to understand their business and safety objectives. Thereafter, you'll be responsible for crafting an outstanding program solution that best meets our client needs. The Sr. CSM will educate the client on best practices, as well as focus on user adoption. Most importantly you'll have the opportunity to play a significant role in ensuring our clients are happy and stay a long-term partner who implements our products across their entire fleet!

Responsibilities

• Develop and implement a customized Program Management Plan to meet Clients' safety program objectives
• Build positive relationships resulting in high levels of client engagement with assigned accounts
• Design and configure the platform to meet the unique needs of the client and ensure it helps to solve their problems
• Act as a subject matter expert and consult on topics including change management, communication strategy, risk management, mentor techniques and more
• Partner with cross-functional teams to ensure smooth execution of installations, training and customer support
• Present data analytics highlighting program performance and financial metrics to executive level clients
• Partner with Key Account Team on expansion opportunities and renewal efforts
• Assist in managing or leading special projects as needed
• Perform other duties as assigned

Requirements

• 5 - 7 years' experience in a client success management role within a fast-paced, commercial products or SaaS environment
• Strong customer focus and problem resolution skills
• Ability to effectively present key performance metrics to executive level clients
• Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams
• Demonstrated success managing complex projects
• Experience with managed services, trucking, and fleet industry is highly preferred

Benefits

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs