Senior Cloud Capacity Engineer

About the position

ServiceNow is changing the way people work. With an orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Responsibilities

• Manage, monitor, and manipulate the server infrastructure behind ServiceNow’s cloud.
• Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow’s customer base.
• Enhance processes and tools and automation necessary to simplify and provide consistent project execution.
• Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 4+ years of experience in public/private cloud support.
• Deep understanding of service and components of enterprise cloud capacity operations.
• Thrive in fast-paced operations and engineering environments.
• Experience in DNS/DHCP and bare metal/rack deployments.
• Solid knowledge of Linux systems and virtualization technologies (VMware, Openstack, KVM, etc.).
• Strong Linux System Admin skills preferably working knowledge LVM.
• Develop BASH or Python scripts to perform repetitive operation tasks.
• Understanding of enterprise-class server hardware eg. Dell.
• Understanding of storage concepts such as NFS, and iSCSI, NVMe Over TCP.
• Collaborate with partner teams to develop automation strategies and deployment processes.
• Proven track record of taking ownership and driving results.

Nice-to-haves

• Basic understanding of ServiceNow asset management and CMDB principals.
• Storage configuration concepts configuration and experience.
• Intermediate to advanced network troubleshooting skills.
• Understanding of Puppet configuration management.
• Experience with the ServiceNow Platform is a bonus.
• Knowledge around MySQL/PostgreSQL a plus.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.