Senior Cloud Network Engineer

About the position

The Senior Cloud Network Engineer works with a team of professionals in the design and operation of Carrier Grade SaaS delivery infrastructure. This position is responsible for the implementation and support of network infrastructure and components within cloud and Datacenter (routers, switches, LBs, firewalls, ALB?ELB, Security Groups, TGW, etc.) ensuring network uptime of 99.99%. As a Sr. Cloud Network Engineer, a Typical Day Might Include the Following: Implementation of Cloud service integrations for network requirements and data flows, Implementation of AWS, VPC and VPC endpoints, Implementation of Cloud VPN and BGP peering, Test and turn-up of Cloud based network devices, Firewalls, Load Balancer, Support and operate a Carrier Grade Networks, Configure advanced routing protocols OSPF and BGP, Support and configure SSL and IPsec VPN technologies, Support and configure firewalls, switches and routers, Participate in Incident, Problem, Service and Change management, Follow the company Code of Ethics and NICE inContact policies and procedures at all times, Communicate in an effective and professional way with customers in and outside of NICE inContact, Be available to participate in and on-call support rotation.

Responsibilities

• Implementation of Cloud service integrations for network requirements and data flows
• Implementation of AWS, VPC and VPC endpoints
• Implementation of Cloud VPN and BGP peering
• Test and turn-up of Cloud based network devices, Firewalls, Load Balancer
• Support and operate a Carrier Grade Networks
• Configure advanced routing protocols OSPF and BGP
• Support and configure SSL and IPsec VPN technologies
• Support and configure firewalls, switches and routers
• Participate in Incident, Problem, Service and Change management
• Follow the company Code of Ethics and NICE inContact policies and procedures at all times
• Communicate in an effective and professional way with customers in and outside of NICE inContact
• Be available to participate in and on-call support rotation

Requirements

• Bachelor's Degree in Computer Science, Business Information Systems or similar field of study, or equivalent work experience required
• 6+ years proven work related experience is required in configuration of OSPF, BGP, Layer7 switching, VPNs and VoIP related protocols
• Understanding of Cloud Formation templates (YAML/JSON) and automation orchestrators
• Familiar with DNS and AWS Route53
• Experience configuring AWS VPC and related VPC endpoints
• Experience with AWS VPC Gateways
• Solid understanding with AWS Routing, VPNs, BGP Peering, NAT
• Advanced understanding of TCP/IP is required, including the ability to perform and analyze packet captures
• Ability to quickly diagnose and resolve problems is essential
• Excellent time management skills and a Team player
• Knowledge with network management tools and protocol

Nice-to-haves

• VoIP experience is good to have, with preferred understanding of SIP Peering and Trunking
• Auditory and PCI experience a plus, with security issues/vulnerabilities and countermeasures