Senior Commercial Lines Account Manager

About the position

Acrisure's Great Lakes Region began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the Region grew. Their entrepreneurial spirits drove the partnership that led the Acrisure Great Lakes Region to where it is today, with a culture built on organic partnership. Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure's massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

Responsibilities

• Manages high-value or complex accounts, often involving more intricate problem-solving and negotiations.
• Collaborate with the client advisor to review exposures and insurance programs for assigned clients, determine if carrier is the best fit for the client while considering coverage, protection, and cost.
• Collaborate with client advisors to market, quote, and prepare the proposal for the client from both a risk management and insurance perspective to decide upon the 'best' way to manage the customer's risk which may require an inventive approach.
• Provide day-to-day service, anticipate customer's needs, and respond to client issues/questions in a timely manner.
• Manages initial report of claims, and following up to ensure that the claim is properly progressing, and customer's needs are being met.
• Monitor carrier activities to make sure that they are fulfilling their responsibilities to the customer (policy endorsements, claims, etc.).
• Develops and executes strategic account plans to drive client growth and retention.
• Attempt to round-out each customer's insurance portfolio including, the solicitation of additional commercial and personal lines insurance where applicable.
• Maintain customer records in accordance with procedures.
• Keeps customers up to date on 'pending changes' in the insurance world that may impact their insurance coverage.
• Assists or completes other tasks as directed by platform management.
• Provide timely, professional, accurate communication to client, team, carrier representatives and keep and maintain confidentiality of client records and communication.
• Engages with senior executives both within the company and at client organizations to align on goals and strategies.
• Conducts detailed analysis of account performance and implement improvements to optimize client satisfaction and profitability.
• Seeks referrals from clients and follows through to help generate new business.
• Refers current and prospective clients to Benefits Department and Personal Insurance for solicitation of those lines of business.
• Coach and mentor junior members of the commercial lines, may lead team meetings and initiatives.
• Comply with agency standards, policies, and procedures.

Requirements

• Demonstrated verbal and written communication skills including correct grammar, spelling, and punctuation in correspondence.
• Must have a high level of understanding accounting or strong math skills.
• High degree of critical thinking; ability to problem solve when the answer is not readily apparent.
• Demonstrated attention to detail, producing outcomes with minimal errors.
• Ability to adapt well to change in direction and priority in a fast-paced environment.
• Ability to demonstrate advanced level proficiency with a variety of technology including MS Office.
• Knowledge of Agency Management Systems; Applied Epic a plus.
• Able to function independently and as part of a team.
• Complies with continuing education requirements for agent licensing as well as professional designations.
• Keeps informed regarding industry information, new production information, coverages, and technology to continually improve knowledge and stay current.

Nice-to-haves

• Bachelor's degree and/or 5+ years commercial insurance experience or recognized equivalent is required.
• Proven experience managing a portfolio of commercial accounts, including building strong client relationships, and delivering tailored insurance solutions.
• Hold and maintain appropriate state Property and Casualty Insurance License(s) or obtain within three (3) months of hire date.
• Initiate, obtain, and maintain (CISR elite, CIC, CRM, CPCU or other advanced designations).

Benefits

• Competitive Compensation
• Industry-Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Offering hybrid work option
• Opportunities for Growth
• Educational Resources
• Generous time away