Senior Consultant, CX Advisory
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About The Position
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Core to our vision around Experience as a Service is building trust with and providing guidance to our customers and partners, and as a Principal Transformation Consultant, you will be at the forefront. Joining the CX Advisory and Transformation Consulting practice, the Lead Transformation Consultant plays a pivotal role in aiding Genesys customers with their experience transformation around their CCaaS journey. This position serves as a key advisor, helping customers and project teams set goals and develop strategies for effective Contact Center and CX Transformation. Collaborating closely with the Genesys Customer Success and Professional Service consultants, the Lead Transformation Consultant will devise strategies for our accounts and products, offer insights for enhancing omni-channel customer experiences, and provide guidance on Contact Center transformations. A deep understanding of Contact Center performance metrics, CX transformation KPIs, and improvement frameworks across various industries is essential for offering meaningful advice to our clients.
