Senior Content Designer

JPMorgan Chase - Delaware, OH

Full-time - Mid Level

Delaware, OH

Credit Intermediation and Related Activities

About the position

As a Content Design Senior Associate in Digital Channels, you will significantly impact customer experiences by leveraging your expertise in content design principles. Your role involves planning, creating, and structuring product content within a user experience design framework, collaborating with cross-functional teams to enhance product design and functionality.

Responsibilities

• Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.

Requirements

• 3+ years of experience in content design, or equivalent expertise in editing and writing, with a focus on digital products and platforms.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Adaptive learner in new financial services products and offerings.

Nice-to-haves

• Experience creating technical documentation or collaborating on content with subject matter experts like engineers.
• Ability to write internal communications or marketing content.
• Familiarity with or understanding of design systems.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching