Senior Customer Success Manager

About the position

Our Senior Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products. Based in New York City.

Responsibilities

• Showcase the value of BitGo and ensure customer happiness and engagement
• Collaborate with notable institutional clients and fast-growing crypto platform providers, serve as a trusted advisor
• Demonstrate knowledge of products and services to enthusiastically provide support and mentorship
• Work cross-functionally with Product, Engineering, Technical Support, and Sales to optimize usage, collect product feedback, and present solutions to help customers solve their challenges using BitGo
• Team up with our Solutions Engineering through the onboarding to ensure the successful activation of new accounts
• Partner with the Sales team throughout the customer lifecycle to prevent churn and ensure renewals

Requirements

• At least 4+ years of experience with hands-on account management or customer success management in the technology or finance sectors
• Strong desire to learn, curiosity to understand how things work
• Motivation to be a champion of customers and represent their voice with empathy
• Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
• Ability to handle conflicting priorities, creative problem solving skills
• Strong written and verbal communication skills
• Experience in the cryptocurrency trading, custody space preferred

Benefits

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee, partner and dependents
• Up to 5% 401k company match
• Paid parental leave, paid vacation
• Free custom lunches, dinners and snacks
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring startup environment
• Benefits may vary based on location