About the position
Senior Customer Success Specialist - Be the Voice of the Customer at Servotronics. At Servotronics, we specialize in precision motion control solutions for aerospace, defense, and industrial markets. Our commitment to excellence, innovation, and teamwork drives everything we do—and we believe that every customer interaction matters. We're looking for a Senior Customer Success Specialist who's ready to build meaningful partnerships with high-level customers, drive issue resolution across departments, and be a trusted point of contact for complex accounts. This isn't your average customer service role—this is a key position on a collaborative team where your voice is heard, and your contributions make an impact. If you're experienced in customer-facing roles, love solving problems, and thrive in fast-paced, cross-functional environments, you might be exactly who we're looking for.
Responsibilities
- Serve as the primary contact for large, high-touch customer accounts
- Champion the Voice of the Customer in internal conversations
- Drive issue resolution, recovery planning, and ensure timely delivery
- Manage order acknowledgements, changes, and ERP updates
- Keep CRM records current and meaningful
- Lead monthly orderbook reviews and ensure customer expectations align with internal systems
- Collaborate across value stream, engineering, quality, and operations teams to deliver excellent outcomes
- Provide customer-focused data and metrics to leadership for continuous improvement
Requirements
- Bachelor's degree in business, marketing, or related field (advanced degree a plus)
- 5+ years in a Customer Success or similar customer-facing role
- Proven ability to build trust and credibility with customers and colleagues alike
- Strong interpersonal, communication, and conflict-resolution skills
- Advanced Excel skills and confidence using ERP/CRM systems
- Detail-oriented, organized, and driven to follow through
- Able to navigate ambiguity, juggle priorities, and maintain a positive outlook
Benefits
- Impactful Role: You'll directly influence customer satisfaction and retention
- Team Culture: A supportive environment where we respect each other, succeed together, and always look for a better way
- Professional Growth: Opportunities to develop cross-functional knowledge and leadership skills
- Innovation-Driven: Work in a company that values continuous improvement and collaboration
- Competitive Pay & Benefits: Plus, a culture that recognizes your contributions
