Senior Desktop Engineer

$106,400 - $200,200/Yr

Financial Industry Regulatory Authority - New York, NY

Full-time - Senior

Hybrid - New York, NY

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

A Senior Desktop Engineer is responsible for the transformation of Desktop computing environment. This highly visible senior role will be responsible for End-User Infrastructure platforms strategy, roadmap creation, and technical implementation of the IT Transformation program for End-User platform product areas. This role has an emphasis on the design of the desktop environment as well as the implementation, of FINRA's software distribution infrastructure, product lifecycle management, and end point protection security suite. The Desktop Engineer also participates in defining hardware standards, engineering and securing the standard desktop platform, implementation of policies and procedures to ensure consistency with company goals, industry best practices and regulatory requirements. Has the ability to demonstrate breadth of knowledge across multiple areas of information technology. The candidate may be a key team member on strategic or enterprise-wide technology projects or issues.

Responsibilities

• Propose, design, and implement enhancements and additions to current environment.
• Development and deployment of unattended operating system installations for workstations/desktops/laptops.
• Create documentation of technical designs, defining day-to-day support and troubleshooting knowledgebase of the infrastructure.
• Serve as escalation point for resolving complicated production design problems.
• Designing and architectural experience implementing Intune (and/or other desktop management suites).
• Drive technical debt out of the environment by keeping systems current and standard.
• Implementation and maintenance of company-wide desktop standards and procedures.
• Create and maintain processes through automation and associated documentation.
• Develop utilities to streamline standards and deployment methodologies.
• Provide in-house solutions for automating, streamlining, and querying environment and desktop environment data.
• Automation of engineered scripted solutions to address configuration issues or desired results.
• Advanced level troubleshooting skills and root cause analysis of the Desktop environment.
• Experience troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO).
• Continually perform research, evaluate and provide documented recommendations for new technologies and tools.
• Implements patches and upgrades as appropriate, managing the lifecycle of these systems.
• Provides performance tuning strategies and their implementation.
• Assist in creating the roadmap, design, and implementation of the Desktop Infrastructure.
• Responsible for full End-User compute platforms product lifecycle and appropriate investment planning.
• Research new Desktop and supporting system cloud technologies and prototype solutions.
• Execute POCs and feasibility studies to validate next-gen product concepts and technologies.
• Execute End-User service delivery aspects including OS and HW upgrade, desktop images buildout and software packaging.

Requirements

• Bachelor's degree in Computer Science, Information Systems or related discipline with at least five (5) years of related experience.
• Experience troubleshooting hardware and software issues and replacing hardware on multiple types of devices.
• In depth knowledge of core applications and third party products with an emphasis on streamlining integration with the desktop.
• At least three (3) years of experience with Active Directory, MS Office suite, software utilities including those used to automate deployments.
• In depth knowledge of and the ability to create and implement solutions for system automation using C#, C+, .net or other similar coding languages.
• Experience installing software, patches, updates on Desktops, Laptops.
• Experience in the development, testing, management and deployment of computer images (both physical and virtual).
• Ability to adapt and learn new technologies.
• Customer service experience a must.
• Ability to communicate effectively and efficiently with people at all levels in the organization.
• Strong decision making, problem solving, and analytical skills.
• Strong organizational skills with emphasis on detail and follow up.
• Ability to perform well in a fast-paced, team environment.

Benefits

• Comprehensive health, dental and vision insurance.
• Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life insurance.
• Short- and long-term disability, long-term care, business travel accident, disability and legal insurance.
• 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution.
• Tuition reimbursement.
• Commuter benefits.
• Adoption assistance.
• Backup family care.
• Surrogacy benefits.
• Employee assistance programs.
• Wellness programs.
• Generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days.
• Two volunteer service days.
• Paid holidays.