About the position
Assume overall responsibility and oversight for Finance and Employee Support functions including the FinanceLink and PeopleLink service centers and the Communications, Training and Customer Quality Assurance team. Lead the FinanceLink and PeopleLink shared services team that provides Tier 1 and Tier 2 services to the University for the following functions: HR, Payroll, Procurement, Accounts Payable, and other related HR and Finance services. Provide strategic oversight and ensure consistent high-quality execution of communications, training and quality assurance programs. Set goals and objectives for the shared services organization and oversee performance across all support service operations. Provide direction and leadership for support service employees and cultivate a learning organization that promotes a culture of customer service and continuous improvement. Actively participate in the governance for all shared services, implementing appropriate business processes and internal controls, leveraging data and trend insights to provide feedback to business and leadership and influence strategic direction and decision-making. Develop and maintain collaborative relations with University partners, and cultivate a positive, trustworthy reputation for the support services team.
Responsibilities
- Lead the FinanceLink and PeopleLink shared services team providing Tier 1 and Tier 2 services.
- Provide strategic oversight for HR, Payroll, Procurement, Accounts Payable, and related services.
- Ensure high-quality execution of communications, training, and quality assurance programs.
- Set goals and objectives for the shared services organization.
- Oversee performance across all support service operations.
- Provide direction and leadership for support service employees.
- Cultivate a learning organization promoting customer service and continuous improvement.
- Participate in governance for shared services and implement business processes and internal controls.
- Leverage data and trend insights to influence strategic direction and decision-making.
- Develop collaborative relations with University partners.
Requirements
- Bachelor's Degree required; Master's Degree preferred.
- 10+ years of relevant experience including leadership experience in Shared Services, Human Resources, Finance/Payroll, or customer service.
- In-depth experience in client support, case management, implementing change initiatives, and report analysis.
Nice-to-haves
- 10+ years of leadership experience in Higher Education or similar field.
- Previous management experience in a shared services environment.
- Proficient with Human Capital Management and Finance processes and systems (preferably Workday and Oracle) and case management systems (preferably ServiceNow).
- Proven ability to hold staff accountable for achieving established goals and metrics.
- Experience managing teams providing customer service to large populations.
Benefits
- Annual base salary range of USD $215,000.00 to USD $255,000.00.
- Opportunities for incentives, bonuses, and clinical compensation.
- Commitment to sustainability and carbon neutrality by 2040.
