Senior Director Revenue Cycle Accounts Receivable

SSM Health Care

Full-time - Mid Level

Remote

10,001+ employees

Hospitals

About the position

The position is focused on managing the accounts receivable function within the Revenue Cycle Management department. The role involves acting as a liaison between various departments, ensuring quality service levels, and driving performance management to meet departmental goals. The individual will lead a team, manage stakeholder relationships, and support strategic planning and innovation in accounts receivable processes.

Responsibilities

• Acts as a liaison and advocate between accounts receivable and other departments including vendor support as needed.
• Responsible for revenue cycle management accounts receivable quality, service levels and associated performance management to ensure progress to meet Accounts Receivables (AR) and departmental goals.
• Manages internal and external stakeholder relationships to communicate progress, risks, issues, and mitigation to Revenue Cycle Management VP to proactively drive resolution.
• Sets performance standards and goals for direct reports and the department; evaluates and counsels' staff on their performance along with development opportunities for staff growth.
• Directs use of outside consultants including contract negotiations and third-party billing.
• Supports review of revenue cycle management patient access and patient experience service quality, service levels and associated performance reporting to ensure progress and compliance.
• Monitors effectiveness of revenue cycle management patient access policies, guidelines, rules, and regulations to include vendor's compliance.
• Proposes modifications to documents, as appropriate. Identifies failure of any vendors to meet select service levels.
• Forecasts key business metrics using analytical techniques and produces reports with meaningful impact, ensuring data quality and integrity.
• Supports the Revenue Cycle Management VP in strategic planning, innovation, goal setting and other areas that may arise within the Revenue Cycle Management pillar relating to accounts receivable.
• Maintains knowledge of latest best practices and industry insights related to accounts receivable for purposes of continued strategic planning and innovation.
• Maintains an ongoing awareness of regulatory and policy requirements. Maintains flexibility and alignment with the vendor to accommodate changing organizational and industry changing requirements.
• Performs other duties as assigned.

Requirements

• Bachelor's degree
• Seven years' experience, with five years in leadership