Senior Director - Site Reliability Engineering

About the position

As the Senior Director of Site Reliability Engineering (SRE), you will lead a team of SREs to ensure the highest level of performance and reliability of our services. You will be responsible for the end-to-end availability and performance of mission-critical services and building automation to prevent problem recurrence. The role requires a strategic leader who can create a vision for the SRE function and drive a culture of ‘automation first’ to improve the scalability and stability of our systems.

Responsibilities

• Lead and scale the SRE team, setting objectives and key results that align with the company’s strategic goals.
• Develop and implement SRE policies, standards, and best practices for enterprise-wide systems.
• Define standards for building reliable applications that are highly available and resilient.
• Drive the adoption of a DevSecOps culture, fostering collaboration between development and operations teams.
• Oversee the design and implementation of solutions for system monitoring, logging, alerting, and incident response.
• Collaborate with product development teams to ensure reliability and scalability are considered at the design phase.
• Manage on-call rotations, incident management processes, and post-mortem analyses to ensure continuous improvement.
• Define Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets for all critical services.
• Work closely with the security team to ensure compliance with industry standards and regulatory requirements.
• Lead initiatives to improve CI/CD pipelines and automate infrastructure provisioning and deployment.
• Provide technical leadership and mentorship to team members, encouraging professional growth and technical excellence.

Requirements

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD), or a minimum of 5 years of work experience with a PhD.
• Minimum of 10 years in a site reliability engineering role with at least 5 years in a leadership position managing large SRE teams.
• Proficiency in system design and architecture, particularly in a cloud environment.
• Expertise in automation and orchestration systems like Kubernetes, Terraform, and Ansible.
• Strong coding skills in languages such as Go, Python, Ruby, or Java.
• Deep understanding of networking concepts and protocols.
• Experience with continuous integration and continuous deployment (CI/CD) pipelines and tools.
• Proven track record of leading teams through complex system outages and scalability challenges.
• Ability to mentor and grow an SRE team, fostering a culture of continuous learning and innovation.
• Strong project management skills, with experience in Agile methodologies.
• Excellent verbal and written communication abilities.
• Proficient in creating technical documentation and system diagrams.
• Experience presenting to C-level executives and stakeholders.
• Demonstrated experience in incident management and post-mortem analysis.
• Commitment to high availability, fault tolerance, and reliability in all aspects of work.
• Knowledge of compliance and security best practices in a highly regulated industry.

Nice-to-haves

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience in Computer Science, Engineering, or a related technical field.
• Certifications in cloud technologies (AWS, GCP, Azure).
• Contributions to open-source projects or public speaking at relevant tech conferences.
• Strategic thinker with a vision for the future of SRE within the organization.
• Resilient and adaptable in the face of changing technology landscapes.
• Collaborative mindset with a focus on cross-functional partnerships.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program