Alloy - New York, NY
posted 4 months ago
As a Senior Enterprise Technical Account Manager at Alloy, you will play a pivotal role in providing strategic technical guidance and architecting custom solutions for our clients in the financial sector. Your primary responsibility will be to ensure that clients leverage Alloy's products effectively, thereby increasing client satisfaction and retention. This position is crucial in managing project-based technical post-implementation needs as defined by Client Success Managers (CSMs). You will scope out use cases and custom configurations, offering creative technical solutions supported by bespoke documentation tailored to Alloy clients. In this role, you will act as a trusted technical resource for client projects after their initial implementation is complete. You will partner closely with the Client Success Manager to help clients utilize Alloy products to achieve and exceed their goals, implementing new and complex use cases. Your ability to communicate effectively with diverse audiences will be essential, as you will need to explain best practices to a bank's compliance team and map API flows with product teams. The post-sales process at Alloy is highly consultative, requiring flexibility, creativity, and empathy to meet client needs. Your responsibilities will include collaborating with Client Success Managers on technical client projects, conducting technical and architectural overviews of client needs, and proposing Alloy product solutions. You will serve as an expert advisor on data vendors integrated with Alloy, create and deliver usage audits, and help clients integrate Alloy's API and web/mobile SDKs. Additionally, you will support the development of regular client reporting, technical documentation, FAQs, and optimization suggestions, while also providing client-facing workshops and webinars to enhance understanding of key technical concepts.