Senior Field Service Engineer

$74,900 - $139,100/Yr

ABB - Honolulu, HI

Full-time - Mid Level

Honolulu, HI

Professional, Scientific, and Technical Services

About the position

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customers to identify opportunities in the installed base, to improve system performance and operational performance. You will be mainly accountable for contributing to customer satisfaction by planning and executing service work as per customer order and expectations. Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations is crucial. Additionally, you will take actions to identify new service business opportunities for ABB, in close cooperation with customers and other ABB teams. Coaching technicians and engineers and supervising complex site activities will also be part of your responsibilities.

Responsibilities

• Execute service work of medium to high complexity as per work instructions and ABB guidelines.
• Deliver excellent customer service to satisfy customers.
• Identify opportunities in the installed base to improve system performance and operational performance.
• Plan and execute service work as per customer order and expectations to contribute to customer satisfaction.
• Deliver superior customer experience and effectively communicate service work timeline and expectations to ensure customer retention.
• Identify new service business opportunities for ABB in close cooperation with customers and other ABB teams.
• Coach technicians and engineers and supervise complex site activities.

Requirements

• Bachelor's Degree in Electrical Engineering or High School Diploma/GED with a minimum of 10 additional years of related engineering/field/technical experience.
• Minimum of 5 years of field engineering experience preferred.
• Demonstrated ability to build strong interpersonal and customer service skills.
• Ability to work effectively with minimum supervision, with strong business acumen.
• Ability and willingness to travel approximately 75% as required.
• Possess and maintain a valid passport and driver's license.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Benefits

• Competitive salary range between $74,900 and $139,100 annually.
• Opportunities for professional development and career growth.
• Diversity and inclusion initiatives within the workplace.