Senior Manager, Content Design and Knowledge Strategy

$160,500 - $259,600/Yr

Autodesk - San Francisco, CA

Full-time - Senior

San Francisco, CA

Publishing Industries

About the position

The Senior Manager, Content Experience Design and Knowledge Strategy at Autodesk's Digital Employee Experience (DEX) team is responsible for leading a team of content designers and strategists to define and implement a comprehensive knowledge strategy. This role focuses on driving innovation in product content design, conversation design for AI-powered assistants, and knowledge management, ensuring a world-class experience for employees. The position requires collaboration with cross-functional partners to scale content strategies across various platforms and services, emphasizing human-centered design and strategic leadership.

Responsibilities

• Lead the team responsible for content experience design and knowledge management for Autodesk's enterprise employee and IT services.
• Manage, coach, and develop a team of senior content designers, content strategists, and conversation designers to deliver high-quality content experiences that meet employees' and stakeholders' needs and align with business objectives.
• Lead the creation and implementation of a scalable knowledge management strategy, collaborating across an ecosystem of internal content creators and platforms.
• Lead content strategy for conversational design experiences and improved processes for generative AI-driven content development and delivery across multiple platforms.
• Be accountable for the design, delivery, and management of clear, concise user interface language and in-product messaging for DEX web, mobile, and chat platforms.
• Cultivate a culture of data-driven decision making and provide suggestions on how to measure the impact of content efforts.
• Help the team balance tactical and strategic priorities, ensuring that content guidelines and processes are consistently used to maximum impact in the development of experiences.
• Collaborate as an equal thought partner with engineering, product, and business leaders to roll out complex, cross-organizational content and knowledge initiatives, including the requisite change management for our users.
• Build credibility, trust, and authority across a network of diverse internal stakeholders, including IT, human resources, legal, and communications, advocating for content design and knowledge strategy as drivers of successful outcomes.
• Serve as a key resource within the organization, effectively communicating with stakeholders about content experience design and knowledge strategy processes and outcomes.

Requirements

• 8+ years in content design for user experience/product design projects across web and mobile platforms in a fast-paced and cross-functional design environment, preferably with 3+ years' experience working in, or with, tech companies.
• 5+ years managing senior content design or knowledge strategy teams to achieve their best performance in the development and successful shipment of high-quality products.
• Comprehensive understanding of the full spectrum of content lifecycle and skills across all phases, including discovery, creation, review, verification, maintenance, and archiving.
• Solid negotiation and consensus-building abilities needed to gain cross-discipline alignment to enable and execute large, complex initiatives.
• Demonstrated ability to align big-picture design thinking with business goals to provide teams with frameworks and guidelines for successful execution.
• Demonstrated experience in visual storytelling, with exceptional communication and presentation skills, including the ability to effectively convey both large-scale ideas and detailed nuance across various levels, functions, and stakeholders.
• Portfolio that demonstrates expertise with knowledge management, content design and conversation design, and data-driven decision making.
• Ability to create clarity when project requirements are agile, and rapidly and constantly evolving.

Nice-to-haves

• Proficiency or certification in knowledge-centered service methodologies.
• Experience with internal product experiences and internal support environments.
• Understanding of LLMs and their application particularly with conversational interfaces and conversation design, and experience using generative AI in content development.

Benefits

• Health and financial benefits
• Time away and everyday wellness
• Salary transparency
• Annual cash bonuses
• Stock grants
• Comprehensive benefits package