Senior Manager Facility Engineering Operations in Canton

Point32Health - Canton, MA

Full-time - Senior

Remote - Canton, MA

Insurance Carriers and Related Activities

About the position

The Senior Manager Facility Engineering Operations at Point32Health holds a strategic leadership position with responsibilities encompassing various aspects of engineering, maintenance, and technical operations. They provide direction and vision for smooth functioning, manage project activities, and lead a licensed technician team for 24/7 facility operations and maintenance. Additionally, the Senior Manager Facility Engineering Operations nurtures key relationships with internal and external stakeholders to support the organization's strategic objectives. In this role, the Senior Manager will provide strategic direction and guidance for engineering and maintenance operations, developing and communicating a clear vision for the department while establishing goals and objectives aligned with the overall company strategy. They will ensure seamless functioning and optimal performance of computerized Direct Digital Control (DDC), Energy Management (EMS), and Building Management (BMS) systems. The position also involves leading and supervising performance, systems, and campus operations, ensuring they are equipped, well organized, and operating at a world-class level of service. The Senior Manager will establish and implement performance metrics, enabling data-driven measurements of success and customer satisfaction, supporting strategic decision-making. Moreover, the Senior Manager will lead the strategy, planning, and execution of complex capital improvements, leveraging cross-functional resources including consultants to ensure seamless building operations end-to-end. They will manage a team of licensed technicians responsible for Point32Health's facilities' operation and maintenance, including HVAC and refrigeration systems, while providing expert advice and consultation to the Director on facilities engineering matters, ensuring compliance with federal and state laws and regulations. The role also requires utilizing the FM work order system to efficiently manage predictive and preventative maintenance activities, ensuring timely routine maintenance, repair, and equipment replacement for maximum efficiency and uptime. The Senior Manager will oversee projects with outside vendors and contractors, maintain accurate records and permits, and prepare and administer contracts for specialized facilities maintenance work, ensuring optimal service levels, compliance, and cost-effectiveness.

Responsibilities

• Provide strategic direction and guidance for engineering and maintenance operations.
• Develop and communicate a clear vision for the department and establish goals and objectives aligned with the overall company strategy.
• Ensure seamless functioning and optimal performance of computerized Direct Digital Control (DDC), Energy Management (EMS), and Building Management (BMS) systems.
• Recruit and foster a collaborative, inclusive culture while leading a high-performing team with clearly defined roles and responsibilities.
• Lead and supervise performance, systems, and campus operations, ensuring they are equipped, well organized, and operating at a world-class level of service.
• Establish and implement performance metrics, enabling data-driven measurements of success and customer satisfaction.
• Lead the strategy, planning, and execution of complex capital improvements, leveraging cross-functional resources including consultants.
• Manage a team of licensed technicians responsible for facilities' operation and maintenance, including HVAC and refrigeration systems.
• Utilize FM work order system to efficiently manage predictive and preventative maintenance activities.
• Ensure the continuous and efficient operation of all base building and data center electrical, mechanical, and related control systems.
• Oversee projects with outside vendors and contractors, pertaining to the physical plant and obtain necessary permits for mechanical and refrigeration equipment installations.
• Monitor and optimize energy usage, recommending measures to reduce costs and save energy.
• Maintain accurate records and permits pertaining to the operation of all electrical, mechanical, and plumbing systems.
• Prepare and administer contracts for specialized facilities maintenance work, ensuring optimal service levels, compliance, and cost-effectiveness.
• Perform project management work including budget preparation for maintenance and construction projects.

Requirements

• Engineering degree.
• 10+ years of mechanical experience, including field experience deploying mechanical & electrical systems.
• 8+ years project management experience in the construction, property management, or facilities management sectors.
• 5 - 8 years' experience in staff management, particularly supervising skilled tradespeople.
• In-depth knowledge of building automation software, networked systems, and data communications protocols.
• Ability to read and thoroughly understand construction plans, electrical/mechanical diagrams, and specifications.
• Ability to use diagnostic and repair tools consistent with the practice of mechanical equipment installation and repair.
• Excellent computer skills for use of Microsoft Office applications and Facilities Management software.
• Excellent customer service and interpersonal skills to interact with department personnel, internal and external customers, consultants, and vendors.
• Ability to work in a fast-paced office and outdoor environment handling multiple demands simultaneously.

Nice-to-haves

• Experience with energy management systems.
• Familiarity with OSHA regulations and compliance requirements.
• Knowledge of advanced HVAC systems and technologies.

Benefits

• Health insurance coverage.
• Dental insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.
• Flexible scheduling options.
• Professional development opportunities.