About the position
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. The Global Risk & Compliance Organization is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes. The ORM Governance Organization is looking for a Senior Manager, Global Commercial Services Operational Risk to join a diverse team of high-performing individuals focused on the effective oversight of risk identification, assessment, and mitigation across the Business Unit, while maintaining alignment with the organization's enterprise risk management framework.
Responsibilities
- Support the independent oversight and challenge of first-line risk identification, assessment, and mitigation efforts within Global Commercial Services to ensure alignment with enterprise risk standards
- Analyze business processes and activities to identify potential risks, control gaps, and emerging risks
- Support the development and refinement of risk policies, standards, and procedures
- Assist in applying the enterprise risk management framework across Global Commercial Services
- Support Global Commercial Services in embedding risk management practices into daily operations and decision-making
- Support the tracking and analysis of key risk indicators (KRIs), providing insights into risk trends and areas requiring attention
- Contribute to risk reporting efforts, preparing materials for senior management, risk committees, and regulatory engagements
- Maintain an understanding of relevant regulations and industry expectations to help the business navigate compliance requirements
- Conduct risk assessments, scenario analyses, and deep dives to evaluate the effectiveness of existing controls
- Act as a key risk partner to the first line, providing guidance on risk identification, control enhancements, and remediation efforts
- Monitor risk-related issues, ensuring they are appropriately addressed
- Escalate significant risk concerns and control deficiencies to senior risk colleagues and relevant stakeholders
Requirements
- Experience in risk management, preferably within a second-line function in financial services, and understands critical risk management lifecycle activities
- Knowledge of risk management frameworks, regulatory environments, and industry best practices
- Proven ability to assess and challenge first-line risk practices independently
- Excellent communication and relationship-building skills, with the ability to translate complex risk concepts into actionable insights
- Ability to build productive partnerships and influence stakeholders across the organization
- Strong understanding of operational and regulatory risks
- Proficiency in risk management tools, data analysis, and reporting systems
- Advanced analytical and problem-solving capabilities, with a focus on actionable insights
- Detail-oriented and proactive, with strong prioritization skills in a dynamic environment
- High ethical standards and a commitment to integrity and accountability
- Knowledge of payment solutions
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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