MITRE Corporation - McLean, VA
posted 5 months ago
About the position
The Sr. Manager of MITRE's Human Resources Service Center (HRSC) is a pivotal role within the Senior Leadership Team of the Total Rewards, HR Technology and Employee Services Division. This position is responsible for providing strategic leadership and management of the HRSC, which serves as the central hub for employee services at MITRE. The ideal candidate will be a motivated innovator and strategic leader, focused on empowering a high-performing team to ensure an exceptional experience for employees, managers, and HR stakeholders alike. The Sr. Manager will lead the transformation and modernization of the HRSC, balancing organizational needs with employee experience to foster a high-quality work environment. In this role, the Sr. Manager will be tasked with evolving and developing the HRSC, its technology, and team capabilities, aligning with MITRE's strategic priorities. The position requires a mindset geared towards people-centric processes that enhance business operations and outcomes while elevating the employee experience. The Sr. Manager will also be responsible for implementing best practices and improvements across Human Resources, ensuring that the HRSC operates efficiently and effectively. The Sr. Manager will lead, coach, and develop the HRSC team, managing a high-performing group that addresses escalated HR issues and collaborates with HR leaders to resolve conflicts. This role will involve driving operational performance, ensuring compliance with legal and regulatory standards, and maintaining data privacy and security. The Sr. Manager will also oversee process documentation and support the redesign of HR websites to improve information delivery.
Responsibilities
- Lead, coach, manage and develop the Human Resources Service Center Team.
- Manage a high performing Human Resources Service Center Team working with group leaders to handle the highest level of escalated HR issues.
- Liaison with HR leaders as needed to resolve conflicts or questions and serve as the HR Operational subject matter expert for MITRE.
- Drive ongoing improvements through standardizing and consolidating processes in support of HR strategic goals.
- Identify problem areas in service delivery processes, troubleshoot issues and recommend solutions.
- Collaborate with HRIT (Workday-based), Centers of Excellence (COEs), and HR Business Partners to provide optimized and consistent HR experiences, processes, and outcomes for MITRE employees.
- Drive operational performance and service excellence within the Human Resources Service Center team and achieve objectives in partnership with the Director.
- Ensure suitable human resources governance practices are in place to protect the business, including legal and regulatory compliance.
- Stay abreast of current issues and upcoming trends in Human Resources, providing recommendations for consideration to the Director.
- Accountable for human resources data privacy and security, rapid response to privacy issues, and handling of sensitive cases for MITRE stakeholders.
- Accountable for HR service center process documentation and desk procedures for assisted support.
- Support the redesign of HR websites to support better delivery of information.
Requirements
- Requires a minimum of 12 years of related experience with a bachelor's degree; or 10 years and a master's degree; or equivalent combination of related education and work experience.
- At least 3 or more years of management experience in the human resources field.
- Experience operating shared services in Workday.
- Experience in a government contracting, professional services, or high-tech organization.
- End-to-end process understanding, ability to develop and maintain processes, and HR service center procedures.
Nice-to-haves
- Demonstrated experience solving complex shared service issues.
- Exceptional written and verbal communication skills and sound influential skills.
- Ability to effectively manage several objectives simultaneously while prioritizing and driving strategic plans.
- Process improvement oriented and the ability to make recommendations and decisions.
- Strong analytical skills with the ability to work through processes, identify and implement process improvements and resolve complex situations.
- Flexible and proactive problem solver.
- Demonstrated success in a dynamic, frequently changing, and fast-paced environment.
Benefits
- Competitive benefits
- Exceptional professional development opportunities
- Culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth
