Senior Manager, IT Infrastructure - 25-57

About the position

The IT leader shares power, puts the needs of the employees first and helps people develop and perform as highly as possible. I.T. leadership inverts the norm, which puts the individual contributor as a main priority. Instead of the people working to serve the leader, the leader exists to serve the people. These positions have varying and progressive degrees of detail vs strategic pursuits. The percentage of time spent doing day-to-day tasks will decrease as the individual progresses through leadership. By the time the leader is in a senior role, they will be more focused on strategy execution than the actual individual tasks. The I.T. leader supports a number of I.T. staff, Supervisors and Managers depending on the role and rank within the I.T. organization. The Senior Manager, IT Infrastructure is responsible for the strategic and tactical design architecture, implementation and operations of the organization's always on mission critical IT infrastructure. Must be strategic, be able to analyze, evaluate and propose new disruptive technologies to meet current and future needs of the organization and monitor current systems for capacity, throughput, sizing and performance.

Responsibilities

• Reports directly to an I.T. Director or Chief Information Officer (CIO).
• Provides day-to-day and strategic direction to a number of I.T. Managers or individual contributors.
• Ensures that the tasks assigned get accomplished within the time frame and specification requested.
• Monitors and measures team workloads helping with prioritization and escalation as needed.
• Coaches all Supervisors and individual contributors on career development and Individual Development Plans.
• Facilitates team daily or weekly team standups to discuss activities and determine barriers.
• Proactively identifies potential system challenges and works with the team to reduce errors and improve efficiency.
• Reports system, process, and/or portfolio performance weekly to the I.T. Director or CIO.
• Ensures team adherence to service level agreements.
• Escalates issues as they arise.

Requirements

• Minimum 5-7 years of experience as a Manager in the functional areas that they will be supporting.
• Proven record of performance management and a thorough understanding of how to measure, monitor, and prioritize the activities of a team.
• Past participation in I.T. Strategic planning efforts and ability to make connection for their team between strategic plans and the associated tactical implementation activities.
• Proven ability to manage projects and strategies through multiple implementations.
• Demonstrated successful operational and people leadership capabilities.
• Demonstrated experience in holding teams accountable.
• Advanced skills in people management and the ability to manage large diverse teams in multiple geographies.
• Trained in how to identify unconscious bias in the workplace.

Benefits

• Recognized as one of the 'Best Places to Work in the Bay Area'.
• Recognized as one of the 'Healthiest Places to Work in the Bay Area'.