Senior Manager, Sales Operations

About the position

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. The Senior Manager, Sales Operations at F5 is a strategic leadership role focused on driving operation execution and planning for the Global Sales teams. This position reports directly to the Senior Director, Sales and Revenue Operations while being closely aligned to theater sales teams. The role involves managing a global team of operations professionals and collaborating closely with various stakeholders to ensure alignment. This position will lead the global Sales Operations team with functional expertise in, but not limited to, the following areas: pipeline and forecast management; data analysis and business intelligence; sales performance management; sales process and operational support. You will partner with senior leaders throughout the sales, marketing, services and finance organizations as well as global sales operations functional leaders, to drive coordinated and scalable solution frameworks to best support local and global sales go-to-market strategies. As F5’s marketplace evolves, it is imperative that we have a leadership focus on sales operations excellence who has a lens for performance measurement, productivity optimization, enablement design and marketplace analytics.

Responsibilities

• Manage and coach a team of sales operations professionals located in key sales hubs globally.
• Serve as a trusted advisor to the Sales & Revenue Operations leadership, providing strategic insights and recommendations.
• Work directly with Theater Sales SVP’s and Finance to ensure forecasting is in line with business plan.
• Lead the development and execution of strategic sales motions in collaboration with cross functional teams.
• Manage strategic planning processes including account segmentation, quota setting, headcount, OPEX goals, productivity metrics, and investment planning for global sales SVPs.
• Continually evaluate, develop and implement meaningful methods for data analysis to inform the sales organization about its own performance.
• Develop proposals for market opportunities, optimizing territory planning and setting quotas.
• Lead cross-functional collaboration, sharing best practices and frameworks within the global sales organization.
• Identify and implement process and reporting improvement opportunities to provide sales management with more relevant and timely reporting of sales metrics.
• Perform ad hoc analytical projects as identified by senior sales and sales operations management.
• Build and maintain sales management reports and dashboards that pertain to key sales metrics.
• Establish and define key KPIs and data sets to monitor sales performance and drive productivity.
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Performs other related duties as assigned.

Requirements

• Bachelor’s degree or equivalent level of experience.
• 3+ years in a leadership role overseeing sales operations or field operations professionals and functions; experience managing global teams a plus (international time zones).
• 8+ years in a business, revenue or sales operations type role delivering value added insights to stakeholders.
• Experienced in business and data analysis skills including building reports, spreadsheets in excel, and databases to measure business performance.
• Have knowledge supporting business management processes like forecasting, pipeline, performance management, org design, cost modeling, etc.
• General understanding of quota and compensation plan designs, tracking, and payments.
• Capable of working under time constraints and meeting tight deadlines.
• Quarter end flexibility required to allow for occasional extra hours.
• In depth experience owning tools such as Tableau, PowerBI or other visualization tools.
• 5+ years of experience using Salesforce with a deep understanding of its offerings.
• Understanding of GAAP financial statements, a plus.

Benefits

• Incentive compensation
• Bonus
• Restricted stock units
• Comprehensive benefits package