Brother International Corporation - Bartlett, TN

posted 4 months ago

Full-time - Senior
Bartlett, TN
5,001-10,000 employees
Merchant Wholesalers, Durable Goods

About the position

The Senior Manager, Solution Architect (Salesforce CRM) is responsible for defining, executing, and measuring business and technology solutions on CRM platforms, particularly Salesforce. This role involves collaborating with business departments and IT engineers to design solutions that ensure integration, performance, and reliability across systems. The Senior Manager will also establish quality assurance testing methods and partner with global IT peers to create reusable solutions, all while adhering to enterprise architecture standards.

Responsibilities

  • Perform integration design related to CXC/CRM solutions in compliance with architecture models and norms.
  • Design and architect end-to-end integration solutions to connect CXC/CRM systems with other enterprise applications, databases, and external systems.
  • Develop integration strategies that ensure data consistency, accuracy, and security across multiple systems and platforms.
  • Implement middleware and integration tools to facilitate seamless data exchange and interoperability between CXC/CRM modules and external systems.
  • Plan and manage CXC/CRM architecture initiatives.
  • Plan and understand platform upgrades with solid risk mitigation plans.
  • Perform regular audit of ERP landscape to gain insight into usage models, ability for cost recovery.
  • Test and benchmark solutions achieving acceptable performance levels.
  • Define key performance indicators (KPIs) and metrics to measure the performance and effectiveness of CXC systems.
  • Conduct regular assessments and benchmarking exercises to evaluate the performance, scalability, and reliability of CXC/CRM solutions.
  • Identify areas for improvement and optimization based on performance benchmarks and industry best practices.
  • Perform fit/gap analysis required for solution design and planning.
  • Acquire and enhance or develop reference models to guide solution design and planning.
  • Partner with IT peers globally designing reusable solutions with consistent integration to Brother Japan.

Requirements

  • Bachelor's Degree in Engineering or related field.
  • Minimum 8 years in CxC Solution Architect with large enterprise experience (preferred).
  • Salesforce Data Cloud, Commerce Cloud Certified Architect (preferred).
  • The Open Group Certified - TOGAF Certified (preferred).
  • Experience with Enterprise Architecture Design tools.
  • Proficiency in CRM systems such as Sitecore, Salesforce, and MS Azure Websites.
  • Familiarity with Jira Issue & Project Tracking Software (preferred).
  • Strong skills in CRM Solution Modeling and Business Analysis.
  • Excellent communication skills.
  • Experience in training development and instruction.

Nice-to-haves

  • Experience with middleware and integration tools.
  • Knowledge of performance benchmarking and optimization techniques.

Benefits

  • Healthcare and wellness coverage
  • Life and disability insurance
  • 401K with company match
  • Tuition reimbursement
  • Paid Time Off
  • Competitive salary and bonus program
  • Professional development opportunities
  • Flexible work arrangements
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