About the position
The position involves providing guidance to direct reports, typically comprising first-line managers and supervisors, ensuring clarity around priorities and goals for the entire functional area. The role includes approving requests for a certain level of authority and ensuring team members utilize consultative techniques for assessing process improvement opportunities within the organization through dialogue with operational leaders and team members. The candidate will lead strategy to drive best practices for the Omni-channel customer analysis, insights, and development of testing strategies through both short term and long-term data analytics. They will use quantitative analysis to develop key hypotheses and considerations on customer engagement initiatives, provide compilation of analysis and results in presentation format, and manage projects with strong technical and data-driven components. Close collaboration with the Campaign Management team on program setup and testing framework/tactics is also required.
Responsibilities
- Translates Business Strategic plans into actionable analytical insights & solutions and communicates across all levels and with senior executives.
- Design, develop and maintain scalable, automated, user-friendly systems, reports, dashboards that will support the analytical and business needs.
- Taking disparate data and connecting the dots to craft meaningful narratives that help the business look around corners.
- Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations that help shape our business roadmap.
- Design, execute and optimize campaigns that deliver on business objectives and ensure reach into target audience.
- Lead recurring meeting cadence with key onshore stakeholders to ensure timely and on-target execution of campaigns.
- Perform deep dive data analytics to drive end-to-end campaign effectiveness and overall financial performance KPI's.
- Establish clear and well documented business processes, establish checking & mitigation mechanism to ensure proper implementation.
- Provide End-to-end support from Analytics to Campaign / Fulfilment Leads extraction and execution.
- Be the internal consultant to business for strategic decisioning requiring data analytics.
- Proactively supports transformational initiatives & innovative analytical thinking & solutions that result in improved business performance.
- Manage adhoc management analytics-related requests and delivery of the same within the required timelines.
Requirements
- University Degree or equivalent, preferably in computer science, engineering or analytical discipline, e.g. mathematics, statistics, IT, economics, finance, accounting.
- Minimum 8+ years working experience in data analytics or business intelligence units, preferably in financial industry.
- Proficient with tools like Dataiku and Programming languages like SAS/SQL, Python, Hadoop.
- Proficient with Data Visualization tools like Tableau, PowerBI, MSTR.
- Strong understanding of business domain, its strategic direction, functional goals, and the required technical & functional expertise.
- Solid analytical/logical mindset and attention to detail.
- Team-oriented with a strong sense of ownership and accountability.
- Highly organized with exceptional attention to detail and excellent follow-through.
- Highly effective communicator with excellent interpersonal skills.
- Excellent relationship building and senior stakeholder management skills.
- Able to operate effectively in a complex matrix driven environment.
Nice-to-haves
- Experience with Mar-tech campaign and analytic tools such as PEGA-RTIM, and ACM, AA.
- Experience in Banking sector.
Benefits
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill.
- Being part of an inclusive and values driven organisation.
