Senior Office Administrator

Full-time - Mid Level

East Brunswick, NJ

About the position

The Office Administrator Team is looking for a Senior Support OA to join our team. In this role you will work with your Regional OA and the support OA team to support the branches. You will assist with process improvements and cross-departmental procedure updates. Your proactive approach, eye for detail and ability to manage multiple tasks efficiently will make you a perfect fit for the Leafguard OA Team.

Responsibilities

• Provide coverage for Support OA call outs for All Regions
• Assess daily workload and assist with coverage plan when necessary
• Cover assigned branches within region (timecards, sales, installs, MPL etc.)
• Assist branches with day-to-day administrative requests: logins, fuel card support, invoice requests, and other admin-related inquiries
• Review reports to update credentials for new and former employees
• Review, respond to, and upload cancellation correspondence
• Handle refund requests
• Audit missing paperwork logs
• Create credentials for field employees, Sales Representatives, Installers, and Drivers upon request from branches within 1 business day
• Generate logins for systems like TRX, Synchrony, Fortiva, and creating fuel card pins
• Process daily timecards
• Monitor and update the unallocated sheet
• Work on the hour’s comparisons twice a week
• Work on the outstanding balance report once a week to ensure payments are applied
• Confirm employee set-up and changes in Centah
• Consolidate weekly Friday report to payroll for new hires not in Centah or Paycom
• Review and resolve the unallocated reports for their Region
• Manage Shop Time Report and conduct review of outstanding balance reports
• Review accounting emails regarding leads and cash applications for their region
• Help accounting with updating information on unknown leads for payments
• Create and mail AR Letters
• Various admin duties as required by Regional OA and/or OA manager

Requirements

• High School Diploma or GED required
• Good client/customer focus
• Excellent problem-solving skills
• Organized and detail oriented
• Good communication skills, both written and verbal
• Willingness to work in a team environment
• Well versed in Microsoft Office, Excel, etc.
• Prior customer service experience
• Prior use of customer relationship management software (CRM)

Benefits

• Full medical benefits
• 401k
• Paid time off
• Standard holidays off
• Monday-Friday 8:30-5:00p.m.
• $25.00 per hour