Senior Officer

Full-time - Entry Level

Bangalore, IN

Credit Intermediation and Related Activities

About the position

The position is within the Group Reconciliation Unit (GRU) at Standard Chartered, where the individual will be responsible for ensuring compliance with company policies and UK regulatory requirements, particularly in relation to CASS reporting and the return of funds for the UK Nostro process. The role involves maintaining effective working relationships across departments, handling customer queries, and contributing to the efficient functioning of the unit. The individual will also assist in process mapping, automation efforts, and participate in training programs, while ensuring adherence to service level agreements (SLAs) and proper documentation of logs and activities.

Responsibilities

• Uphold the values of the Group and Company at all times.
• Comply with all applicable rules / regulations and Company & Group Policies.
• Adhere to the UK regulatory requirement on CASS reporting, HUB investigation and return of fund for UK Nostro process.
• Contribute to efficient functioning of the Unit.
• Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
• Perform error free reconciliation as per procedures and DOI / Reconciliation Policy using reports from various necessary applications.
• Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments including IT / IS.
• Ensure effective follow ups and escalations, both internal and external, in resolving outstanding items and all process and system issues, strictly as per agreed SLA / matrices / DOI.
• Assist TLs and Manager/Sr Manager for process mapping and automation / improvement efforts.
• Assist TLs and Managers in testing and take over activities for new processes; Senior Managers in efforts towards achieving the same.
• Ensure adherence to all SLAs and proper updation of all logs such as time updation, system downtime, and exceptions log.
• Undertake any activity as may be advised by TL, Line Manager, Senior Manager or Head, GRU in line with DOI.
• Act as a back-up for reconciliation of any site as advised by TL, Line Manager, Senior Manager or Head, GRU.
• Maintain Learning Development Plan (LDP) and ensure participation in training programmes organised within the department, by the concerned Training Team / OL.
• Readiness for Audits - External/Internal.
• Ensure no IDs & Passwords are shared.
• Update tracker used for MIS & other activities as advised.
• Escalation matrix to be adhered to.
• Assist in carrying out BCP tests.
• Adhere to 6'S.
• Any deviations / exceptions in process to be highlighted promptly to TLs/Line Manager/Senior Management appropriately.
• Help in giving inputs for updation of DOI.
• Help in Archival activities.
• Assist in Department & Group related projects.
• Fire Marshall. Awareness amongst staff. Participate in the evacuation exercise and keep the evacuation time within the benchmark time.
• To identify and report all exceptions on non compliance with standard controls.
• To identify and report all weaknesses inherent in the standard controls.
• Provide KCSA data on time.
• Ensure to update Check list, CTQ report/manual volume & PS Tool on daily basis.
• Ensure no incoming messages pending in TLM investigation module for respective site on same day.
• DA messages to be inputted in file net as advised by TL/Line manager.
• Checking of missing feeds (Statements/Ledgers/Input files from spokes) and highlight to TL / line manager if any delay or issues on the same.
• Responsible to provide proper comments for Level 3 & Level 4 entries with the reason for outstanding/ latest follow up and also expected date of clearance.

Requirements

• Proficient in MS Excel.
• Experience with TLM.
• Strong communication skills.

Nice-to-haves

• Undergraduate or postgraduate degree, preferably B.Com or MBA.
• Fluency in English.

Benefits

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies.