Senior Operations Specialist Lead - Legal Process Operations (Hybrid)

First Citizens Bank - Phoenix, AZ

Full-time

Hybrid - Phoenix, AZ

Credit Intermediation and Related Activities

About the position

This hybrid role involves managing legal documentation for deposit clients of the Commercial and Private Bank. The position requires determining the enforceability of orders, searching systems of record, and executing orders within defined service levels. The individual will serve as a senior team member, providing operational support, business expertise, and high-quality service while also leading less experienced specialists and assisting management with special projects.

Responsibilities

• Perform various operational tasks during customer, vendor, and associate inquiries.
• Streamline workflow for associates through operational activities.
• Identify and recommend solutions for process inefficiencies.
• Provide knowledge in the area of work and maintain compliance with laws and regulations.
• Handle complex, escalated, or time-sensitive issues and requests.
• Maintain and update department records and documentation.
• Implement quality assurance activities for legal orders and requests.
• Serve as a point of escalation for department functions and initiatives.
• Participate in meetings and coaching as assigned by management.

Requirements

• Bachelor's Degree and 2 years of experience in Financial Services and Operations Support OR High School Diploma or GED and 6 years of experience in Financial Services and Operations Support.
• Strong understanding of bank products, regulations, processes, and procedures.
• Strong understanding of legal actions such as garnishments, levies, and subpoenas.
• Ability to multi-task and handle high volumes of work.
• Excellent written and verbal communication skills.
• Ability to independently research and solve moderate to complex scenarios.
• Strong networking skills and ability to establish relationships with customers and colleagues.
• Strong attention to detail and critical thinking skills.
• Aptitude for understanding legal documentation and regulations.

Benefits

• Comprehensive benefits program for full-time associates (20+ hours) with customized offerings to support families.