Senior Principal Consultant, Product Owner-Salesforce

$80,000 - $100,000/Yr

Genpact - New York, NY

Full-time - Senior

New York, NY

10,001+ employees

Professional, Scientific, and Technical Services

About the position

As a Senior Principal Consultant, Product Owner-Salesforce at Genpact, you will play a pivotal role in shaping the future of our clients' businesses through innovative solutions and strategic insights. This position requires a blend of technical expertise and strong communication skills, as you will be responsible for coding, testing, and delivering high-quality deliverables while also engaging with both technology and business partners. Your ability to learn new technologies will be crucial in adapting to the evolving landscape of digital operations and client needs. In this role, you will creatively design workshops and user sessions, ensuring that the right participants are involved and that the outcomes are clearly defined. You will empathically understand and articulate user needs, analyze data gathered through user and stakeholder interactions, and apply design thinking to identify goals, workflows, and high-level solutions. Collaboration is key, as you will work closely with product and development teams to outline capability roadmaps and milestones, facilitating architecture discussions to align technical designs with business objectives. You will also be responsible for running Program Increments and facilitating quarterly planning across teams, ensuring effective execution in collaboration with project managers and development teams. Your polished communication skills will be essential in managing stakeholder relationships and providing consultation to ensure continuity with product and development teams. Throughout the solution lifecycle, you will document workflows and data mapping using various tools, contributing to the overall success of the projects you lead.

Responsibilities

• Communicate effectively - both verbally and written - with technology and business partners to include strong discussion, debate and listening skills and the ability to look beyond obvious answers to understand impacts.
• Creatively design workshops and user sessions by identifying suitable participants, being clear about outcomes and approach (interviews, online whiteboarding, surveys, card sorting, etc.).
• Empathically understand and articulate user needs.
• Analyze data gathered through user/stakeholder interactions and apply design thinking to draw out goals/business needs/problem statement/opportunity to be addressed, workflows/user journeys, personas and high level solution outline.
• Work collaboratively with product and development team to draw out solution intent with capability roadmap and milestones. Facilitate architecture runway with development leads, influence technical design to ensure it aligns with business objectives.
• Clearly understand and articulate dependencies that will influence sequencing of development.
• Run Program Increments and facilitate quarterly planning across teams. Collaborate closely with project managers and development teams on execution.
• Work collaboratively with business and operations stakeholders to draw out target operating model as systems evolve.
• Effectively manage stakeholder relationships through polished communication and follow-through.
• Effective written communication through solution inception, vision and intent documents.
• Lead and influence cross-functional teams.
• Provide consultation and ensure continuity with product and development teams on solution.

Requirements

• BE/B Tech/MCA
• Excellent written and verbal communication skills
• Bachelor's degree required/master's degree preferred
• Experience in Finance/Asset Management, Strategy, Business Analysis or System analysis
• Must have Knowledge of Salesforce
• Excellent verbal and written communication skills
• Experience leading and directing others to achieve measurable results
• Demonstrated ability to articulate solution or product vision and/or customized solutions to meet business objectives
• Advanced experience working with Scaled Agile software development processes
• Advanced skills using a variety of tools to document workflows and data mapping including but not limited to Miro/Lucid, Excel, SQL and Visio
• Understanding of analysis and artifact goals throughout the solution lifecycle
• Ability to learn quickly and work in a changing environment and under tight deadlines
• Ability to independently manage personal timelines and meet tight deadlines
• Ability to successfully manage and coordinate simultaneous project deliverables across groups and teams
• Strong experience with Agile, Miro/Lucid, SQL, Excel, Visio, Balsamiq, Jira, Tableau