Senior Product Analyst

$109,700 - $146,200/Yr

First American Financial - Santa Ana, CA

Full-time - Mid Level

Santa Ana, CA

Insurance Carriers and Related Activities

About the position

The Senior Product Analyst role at First American involves participating in an agile team to create innovative banking solutions for the real estate industry. The analyst will analyze issues reported by business users, define problem statements, make recommendations, and evaluate proposed solutions. This position requires collaboration with various internal partners to enhance product capabilities and ensure that the evolving needs of customers are met.

Responsibilities

• Build strong relationships with internal partners such as Product Portfolio Management, Product Delivery Teams, Client Support and Operations, Compliance/Risk, and Information Security.
• Review and understand internally developed and SaaS products, configurations, customizations, and release notes.
• Elicit and capture business requirements and usage patterns to discern system impacts.
• Document and map current and future state business processes, data flows, systems integrations, and other relevant visual diagrams to aid in collaboration.
• Notify partner teams of impacts related to product releases and routine maintenance activity.
• Work in a team to create and deliver functional user stories based on architecture/design/business processes.
• Determine top use cases and platform synergies to drive continuous delivery of value.
• Manage implementation of product updates and maintain related application configurations.
• Manage work items within the product backlogs, collaborating with SaaS partners and in-house teammates on delivery.
• Perform quality assurance to ascertain compliance to requirements.
• Train and assist the internal partners and the end user community with acceptance testing and production readiness.
• Work with internal teams on completing internal and external audit requests.

Requirements

• Bachelor of Science degree in a technical or business discipline, or related field.
• 4-7 years of technology experience in a business systems analyst or similar function in the Financial Services sector.
• Craves knowledge and enjoys learning new skills.
• Enjoys planning, organizing, collaborating with team members, sharing skills, and learning from others.
• Working knowledge of Azure Fundamentals (or AZ-900 certification).
• General understanding of commercial banking and sub-accounting concepts.
• Technical experience implementing, supporting or administering internally developed and SaaS platform products.
• Experience working in a fast-paced, test-to-learn, and iterative software delivery environment utilizing Agile development methodologies, techniques and tools.
• Intermediate proficiency in Microsoft Excel.
• Experience in incident management, triaging issues and implementing resolutions.
• Ability to discern complex explicit and implicit needs and requirements of various business and technical stakeholders.
• Ability to convey complex business and technical information in a concise manner.
• Ability to quickly learn the objectives, structures, processes, and policies of a business area.
• Excellent critical thinking and analytical skills.
• Excellent written and verbal communication.

Nice-to-haves

• Experience implementing technology solutions to support 1031 Exchanges, Interest Bearing Accounts.
• Experience supporting or implementing commercial banking platforms.
• Working Knowledge of SQL.
• Business Analysis certification (CBAP or similar).
• Agile methodology certification.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• PTO/paid sick leave
• Employee stock purchase plan