Senior Product Designer, Generative AI Experience

Full-time - Senior

Hybrid - Knoxville, TN

Professional, Scientific, and Technical Services

About the position

KPMG is currently seeking a Senior Product Designer - Generative AI Experience to join our Digital Nexus technology organization. This is a hybrid work opportunity. Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

Responsibilities

• Conduct advanced user research, exploring user mental models, needs, expectations, use cases, and translate findings into actionable design insights toward Generative AI powered products
• Design innovative and intuitive interaction models for Generative AI products, focusing on clarity, transparency, control, usability and overall end-user experience; explore and prototype novel interaction paradigms, such as natural language interfaces, conversational UI, AI-assisted creation workflows, and multimodal interactions
• Create high-fidelity wireframes and prototypes that showcase the user journey through Generative AI-powered features, while leading design reviews and providing constructive feedback to other designers
• Define and evangelize best practices for prompt engineering UX across our products, while developing user-friendly interfaces for crafting effective prompts, refining AI outputs, and managing prompt libraries
• Collaborate closely with service designers, engineers, product managers, and other stakeholders with expertise in Generative AI; effectively communicate design concepts and rationale to both technical and non-technical audiences
• Lead efforts to address ethical implications of Generative AI in our designs, including potential biases, misuse, and societal impact; contribute to the evolution and maintenance of our design system, focusing on patterns and components specific to AI interactions

Requirements

• Minimum five years of recent experience and demonstrable knowledge applying User Centered Design methodologies with strong emphasis on complex product design (experience designing for AI-related products is a significant advantage)
• Bachelor's degree from an accredited college or university is preferred
• Experience in user research and usability validation testing methods and experience in formal grounding in Human-Centered Design (HCD), Product Design, Experience Design and UX design
• Proficiency in design tools such as Figma, Adobe XD, and Mural; experience leading UX workstreams and junior designers within larger projects; background working in an Agile design/development environment
• Strong portfolio showcasing design process, problem-solving skills, leadership experience, and user-centered approach
• Excellent communication and collaboration skills; knowledge of accessibility guidelines and best practices
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future

Benefits

• Comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle
• Medical and dental plans
• Vision coverage
• Disability and life insurance
• 401(k) plans
• Robust suite of personal well-being benefits to support your mental health
• Personal Time Off per fiscal year
• Calendar of holidays to be observed during the year
• Two firmwide breaks each year where employees will not be required to use Personal Time Off