Senior Product Designer, Search

$140,761 - $179,228/Yr

Rover - Seattle, WA

Full-time - Senior

Seattle, WA

Plastics and Rubber Products Manufacturing

About the position

Rover is seeking a talented Senior Product Designer to join our team in Seattle, WA. This role will partner with our Marketplace and Data analytics teams to reimagine and iterate on a key piece of the Rover experience—search! You will apply your keen eye for detail and solid understanding of user-centered design principles to craft compelling user experiences. Utilizing data, you will rigorously evaluate, test, and refine theories, designs, and behavioral triggers, ensuring they meet high standards of usability and engagement. As a senior member of the team, you will serve as a subject-matter expert and advocate for the customer during the exploration, planning, and implementation of user-centered features. You will have ownership over the design process, ensuring that experiences are rooted in trust and feature high-quality visual aesthetics. You will maintain a consistent look and feel across all devices, aligning with strategic design objectives, our design system, and specific product requirements. The Product Design team at Rover is a vibrant ensemble of customer advocates, product designers, and user researchers working together on a global scale. We are dedicated to enhancing connections between pet parents and pet service providers. Our mission extends to developing sophisticated solutions that tackle diverse challenges with the booking experience, cross-platform communication, personalized scheduling, secure payments, and building trust and ensuring safety in the marketplace. Our team plays a crucial role in elevating the marketplace experience across web, iOS, and Android platforms, significantly impacting the end-to-end customer journey. You should have extensive experience in product design, with a robust portfolio demonstrating proficiency in creating user-centered design solutions across various platforms. You will need to handle multiple projects simultaneously and collaborate effectively with cross-functional teams. A proven track record of impactful design implementations that drove improvements in user experience and business outcomes is essential.

Responsibilities

• Run workshops and collaborate closely with product management to identify and define strategic product-investment opportunities that align with our key objectives.
• Work hand-in-hand with product managers and engineers to establish product requirements, roadmaps, and user experiences.
• Partner with our UX Research team to conduct user and usability testing throughout the product life-cycle, ensuring a seamless user experience.
• Employ a human-centered design approach, blending psychological insights, data, and user research to guide design decisions.
• Consistently integrate empathy and user insights into daily interactions with your team, championing the voice of our users.
• Take full ownership of your projects, actively seeking and incorporating feedback from peers, stakeholders and customers to enhance our community's experience for both owners and sitters.
• Create engaging customer experiences from concept to engineering-ready deliverables.
• Work collaboratively with fellow designers to develop and refine our design system.
• Help shape the platform's long-term vision and user experience as part of a dedicated and dynamic design team.
• Establish and track customer experience metrics for your projects, ensuring alignment with our goals.
• Act as a mentor to more junior designers and team members.

Requirements

• 5+ years of experience in UX/Product design.
• Track record of proven customer and business outcomes.
• Proficiency in design tools like Figma and other prototyping software.
• Experience across various UX design platforms, including web, mobile web, and native apps.
• Ability to effectively consolidate diverse stakeholder views to achieve aligned objectives and explore innovative solutions.
• Strong track record of collaborative work with creatives, utilizing excellent critical thinking skills.
• Data-driven design approach, with comfort in using business, product, and UX metrics to inform decisions.
• In-depth knowledge of UXR research methodologies and a strong partnership approach with our growing UX Research team.
• Advocacy for lean design processes.
• Excellent communication skills with stakeholders, coupled with the ability to manage expectations and gracefully receive feedback.
• Commitment to producing high-quality, polished, and professional work.
• Bachelor's degree in human-computer interaction, user experience design, or a related field, or equivalent professional experience.
• Proactive in identifying opportunities and proposing solutions within the team.

Nice-to-haves

• Experience with a two-sided marketplace
• Experience with search platforms

Benefits

• Competitive compensation
• 401k
• Flexible PTO
• Competitive benefits package, including medical, dental, and vision insurance
• Commuter benefits
• Bring your dog to work (and unlimited puppy time)
• Doggy benefits, including $1000 toward adopting your first dog
• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly
• Regular team activities performed in-person and virtually