Senior Product Designer

About the position

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family. As a Senior Product Designer, you will collaborate with and support your product, design, and engineering peers, using research to examine the entire user journey and consider system design to be as important as the artifacts that you produce. Human centered, your work will be rooted in empathy and research, leading by example and with our values. This role is in our Network Pillar, responsible for how Oscar interacts with our provider partners, an important part of creating the highest quality experience for our members. The software and experiences you will work on help manage relationships, data, and accuracy, so a deep interest in becoming an expert in a space and applying that knowledge across multiple surfaces is necessary. You will report to a Product Design leader. Work Location: Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a hybrid position in our New York City office (in Hudson Square) and you will be expected to come into the office at least two days each week.

Responsibilities

• Define the experiences of internal Oscar team members in the business area where you will be focused such as from addressing how claims are managed, to improving the efficiency and experience for auditing and processing of payments.
• Become an expert on the business areas processes and oversee the design vision and strategy of the tools.
• Own the design process and partner closely with cross-functional peers like product managers, tech leads, engineers, data scientists, clinicians and business stakeholders to drive clarity around strategy and alignment on solutions.
• Champion the needs of the internal user to the larger organization through workshops, vision activities or presentations.
• Collaborate with other product designers across the organization with feedback during critiques and thoughtful contributions to the design team at large.
• Structure and conduct outcomes-driven user research and usability testing for the internal claims tooling.
• Design visually compelling experiences for all internal users and contribute to the Oscar design language system (Anatomy) with a focus on internal claims tools.
• Compliance with all applicable laws and regulations
• Other duties as assigned.

Requirements

• 5+ years of experience in Product/UX Design
• Concrete examples of designing and shipping complex web interfaces.
• 3+ years managing stakeholders directly.

Nice-to-haves

• Experience with the healthcare space.
• An ability to apply a consumer-grade design approach to complicated expert-level software.
• Storytelling techniques such as animated prototypes or user flow diagrams.
• Interest in design ethics, accessibility, and other topics relevant to the healthcare space.
• Genuine and inquisitive, humble yet determined
• Evidence of contribution to internal tools, system workflows, and power-user interfaces.
• Proven record of navigating technical constraints to deliver design solutions.
• Experience with user research and prototyping.
• Ability to translate requirements, goals, and research into simple and useful UI.

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• Participation in Oscar's unlimited vacation program
• Company equity grants
• Annual performance bonuses