Senior Product Manager, Customer Platform

Flexport • Bellevue, WA

392d • $174,000 - $194,000

About The Position

The Senior Product Manager at Flexport will play a pivotal role in shaping the future of the Flexport Customer Platform, an industry-leading supply chain application. This position involves collaborating with cross-functional teams to prioritize and deliver innovative solutions that enhance operational efficiency and provide exceptional value to customers. The role is focused on revolutionizing supply chain and logistics through problem-solving and data-driven decision-making.

Requirements

• Bachelor's degree in Business, Supply Chain Management, Engineering, or a related field; advanced degree preferred.
• 5+ years of product management experience, preferably in the supply chain, logistics, or e-commerce domain.
• Strong analytical skills and a data-driven mindset, with the ability to translate complex business requirements into actionable product strategies.
• Experience working with agile methodologies and collaborating with technical teams to deliver high-quality solutions.
• Proven track record of driving product innovation, process optimization, and delivering measurable business impact.
• Passion for customer obsession and a deep understanding of the e-commerce and supply chain landscape.
• A 'compliance first' attitude to keep our regulators happy.

Nice To Haves

• Master's degree in Business Administration, Supply Chain Management, or a related field.
• Experience in product management for logistics systems, transportation management systems (TMS), or other supply chain execution technologies.
• Experience in an operational role in a logistics function at a freight forwarding company or other participant in international trade.
• Proven success in driving product adoption, user engagement, and customer satisfaction in a B2B or enterprise software environment.
• Experience in leveraging advanced analytics, machine learning, and AI to enhance supply chain product capabilities.

Responsibilities

• Own the product roadmap for new service onboarding, working closely with stakeholders to identify and prioritize initiatives that drive business impact and customer value.
• Collaborate with Operations, Demand, Ops Tech, UX, and Implementation teams to define and deliver capabilities and technology features that keep customers' shipments moving.
• Collaborate with Schedule, Visibility, Ocean, Air, UX, and Demand teams to define and deliver aggregated data experiences that accelerate actions for customers.
• Champion continuous improvement initiatives to refine problem-solving capabilities, defect management, and process optimization across inbound and outbound paths.
• Leverage data and insights to make informed decisions, measure success, and iterate on product strategies.

Benefits

• Competitive salary range of $174,000 - $194,000 USD based on experience and location.
• Commitment to Equal Opportunity and a diverse workforce.
• Opportunities for professional development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree