Senior Product Manager, SpringWorks

About the position

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We're seeking a full-time Senior Product Manager, reporting to the Sr. Director of Product, to lead the strategy and roadmap for SpringWorks, our full-service workplace solution that helps Managers and HR Leaders build mentally thriving teams and workplace cultures. This role requires balancing complex technical and operational challenges while ensuring an effortless user experience, driving both business success and meaningful outcomes for employees, managers, HR leaders, and Providers. Some travel required (<25%). Spring Health HQ is in NYC, but we are open to remote candidates working east coast hours.

Responsibilities

• Define and drive the 6-12 month product strategy and roadmap for SpringWorks, aligning with Spring Health’s mission to create mentally thriving workplaces.
• Anticipate evolving customer needs across Spring Health Customers’ HR teams, managers, employees, and dedicated clinicians—and deliver innovative solutions that scale operationally and clinically.
• Define success metrics, track adoption, and iterate based on customer feedback and data.
• Clearly articulate product impact to senior leadership and customers, tying updates to broader company strategy and business priorities.
• Partner closely with Clinical Operations, Engineering, Design, Data Science, and Go-to-Market teams to launch and scale SpringWorks initiatives.
• Foster strong alignment across teams by deeply understanding internal and external stakeholder needs and ensuring the delivery of measurable outcomes.
• Work closely with Sales and Customer Success to demonstrate the value of SpringWorks early and often in customer engagements.
• Advocate for customer-focused solutions that enhance their experience while improving operational efficiencies.
• Present data-driven insights on the competitive landscape and user behavior to inform product decisions.
• Lead the full product lifecycle—from problem discovery to launch—ensuring SpringWorks features are high-quality, on time, and deliver real impact.
• Translate business and clinical operations needs into clear customer and business problems for Engineering, Design, and Data Science.
• Collaborate with operations, engineering, design, and data science teams to build and launch high-quality solutions that transform complex workflows into simple, streamlined processes.
• Design and optimize product experiences that improve logistics, scheduling, and clinical workflows across the Spring Health platform for all SpringWorks use cases.
• Proactively manage scope, risks, and dependencies to keep teams focused and productive.
• Optimize and refine product development processes to ensure timely delivery of the most impactful features.
• Build scalable systems that support growth in new customers and geographies while maintaining a seamless experience for all users.

Requirements

• 4+ years in a product management capacity for tech-enabled services.
• Experience in healthcare or another regulated industry.
• Successfully shipped B2B2C products that have driven high win rates, user satisfaction, and engagement.
• Experience meeting directly with large enterprise customers and product users to deep-dive on requirements, present roadmaps, and demo product functionality.
• Experience planning for and running sprint ceremonies.
• Experience building products for the enterprise, developing compelling roadmaps that inspire customers.
• Empathetic - listening, understanding, and anticipating the needs of customers and users.
• Outstanding track record of owning a set of product features, defining a 6-12 month strategy and roadmap for a product area.
• Experience working in an ever-changing environment and able to drive detailed trade-offs during the entire product life cycle.
• Comfortable navigating ambiguous and complex problem areas.
• Exceptional written and verbal communication skills.
• Strong organizational and project management skills.

Nice-to-haves

• Quantitative background (e.g., mathematics, statistics, computer science, engineering).
• Master’s degree or MBA.

Benefits

• Health, Dental, Vision benefits start on your first day.
• Employer sponsored 401(k) match of up to 2%.
• Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure.
• Access to Noom, a weight management program.
• Access to fertility care support through Carrot, with $4,000 reimbursement for related fertility expenses.
• Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
• Access to BrightHorizons for sponsored child care, back-up care, and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.